Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Felix Villones Jr.

Felix Villones Jr.

Tagbilaran

Summary

Experienced customer support and operations specialist with an 8-year track record in technical support, property management, and customer care. Proficient in managing high volumes of inquiries, solving complex problems, and maintaining clear communication standards. Consistently delivers top-notch service in dynamic remote environments.

Overview

9
9
years of professional experience

Work History

Customer Care Specialist

ARMRA
10.2024 - 01.2025
  • Provided customer support through Gorgias, resolving 50+ daily inquiries related to orders, subscriptions, and product concerns, while coordinating with internal teams to manage issues and improve the overall customer experience.

Property Management Specialist

Abodea
05.2023 - 08.2024
  • Oversees the day-to-day operations of real estate properties, ensuring their efficient functioning, maintenance, and profitability. Handle tenant relations, lease agreements, property inspections, and coordinate repairs and maintenance, ultimately aiming to maximize the value of the property while maintaining tenant satisfaction.

Team Manager

Ibex Global Solutions
11.2020 - 05.2023
  • Successfully led staff meetings to delegate tasks, assign workloads, and communicate changing priorities. Monitored operations to ensure adherence to procedures and achievement of KPI targets. Maintained up-to-date knowledge of guidelines and best practices for regulatory compliance.

Technical Support Specialist

Alorica
03.2016 - 12.2019
  • Involved in efficiently gathering client information via phone calls, conducting interviews, and ensuring accuracy. Informing clients about procedures, addressed queries, and offered solutions for hardware and software issues.

Education

Bachelor of Science - Computer Science

Bohol Island State University
03-2015

Skills

  • Innovative thinking
  • Data entry proficiency
  • Effective negotiation
  • Problem-solving skills
  • Team leadership

Additional Information

Microsoft Office

Google Workspace

Slack

Shopify

Hubspot

Gorgias

Amazon Seller Central

Delta

Moxie

Timeline

Customer Care Specialist

ARMRA
10.2024 - 01.2025

Property Management Specialist

Abodea
05.2023 - 08.2024

Team Manager

Ibex Global Solutions
11.2020 - 05.2023

Technical Support Specialist

Alorica
03.2016 - 12.2019

Bachelor of Science - Computer Science

Bohol Island State University

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Felix Villones Jr.