Felix Canoy

• Customer Support: Provide exceptional support to customers via email, phone, and chat, answering inquiries related to web hosting products, services, and features.
• Troubleshooting & Issue Resolution: Assist customers in diagnosing and resolving technical issues with their web hosting accounts, including website downtime, email configuration, DNS settings, server errors, and other hosting-related problems.
• Product Expertise: Educate customers on the features and benefits of the company’s hosting services, including shared hosting, VPS, dedicated servers, and domain registration, helping them select the right product for their needs.
• Account Management: Assist customers with account-related inquiries such as billing, renewals, upgrades, domain management, and technical configurations.
• Onboarding & Setup Assistance: Guide new customers through the process of setting up their web hosting accounts, including domain registration, website migration, and configuring necessary tools (e.g., cPanel, FTP, etc.).

• Handled incoming calls from customers with professionalism, offering prompt and accurate responses to inquiries related to insurance coverage, claims denials, prior authorizations, and prescription refills.
• Guided customers through the claims process, providing clear and empathetic explanations of any denials, helping them understand the reasons, and offering step-by-step support for navigating the appeals process.
• Managed prior authorization requests by thoroughly explaining the necessary steps, documenting required information, and setting realistic expectations for approval timelines, ensuring customers were well-informed throughout the process.
• Processed prescription refill requests in a timely manner, carefully verifying patient details, ensuring compliance with medical guidelines, and coordinating with pharmacies to ensure swift, accurate fulfillment of orders.

• Process customer orders, returns, and exchanges in a timely and accurate manner.
• Maintain accurate records of customer interactions, transactions, and communications in the database.
• Review and resolve issues related to product availability, pricing discrepancies, and order status.
• Collaborate with the customer service team and other departments (e.g., sales, inventory, shipping) to ensure customer orders are processed smoothly.
• Generate reports and perform data entry tasks to assist in tracking order statuses, inventory, and customer feedback.

• Managed incoming calls from customers, providing prompt and accurate responses to inquiries regarding insurance coverage, claims denials, prior authorizations, and prescription refills.
• Assisted customers in understanding the status of their claims, offering clear explanations of any denials and guiding them through the appeals process when necessary.
• Provided support for prior authorization requests, ensuring that customers were informed about required steps, expected timelines, and the documentation needed for approval.
• Processed prescription refill requests efficiently, verifying patient details and coordinating with pharmacies to ensure timely fulfillment.

• Customer Engagement: Greet and engage with customers in a friendly, professional manner, providing a personalized shopping experience that exceeds their expectations.
• Product Knowledge & Recommendations: Demonstrate a deep understanding of products and services, guiding customers with tailored recommendations to meet their needs and preferences.
• Sales Achievement: Actively drive sales by identifying customer needs, upselling, and promoting special offers to achieve individual and store sales goals.
• Transaction Management: Process customer transactions quickly and accurately using the point of sale (POS) system, while ensuring a smooth and efficient checkout experience.
• Customer Issue Resolution: Handle returns, exchanges, and customer complaints with patience and professionalism, always striving to resolve issues to the customer's satisfaction.

Process clients loan and do field works to conduct client meeting on a daily basis and also do the credit and background investigation