Felicidad E. Kamahulan
Manila
Overview
28
28
years of professional experience
Work History
Application Tech Practitioner
ACCENTURE INC.
Mandaluyong City
02.2023 - Current
- Act as an ongoing interface between the client & the system/application;
- Dedicated to quality using exceptional communication skills to maintain world class system running;
- Can accurately define an issue and can interpret and design a resolution based on deep product knowledge;
- Able to retain current premium member, and act as an ambassador to further continue exclusive membership;
- Receives inbound calls to provide Customer Service Support;
- Provide Totaltech voice support which includes,but not limited to Customer Membership Management/Device Set Up,Diagnostic,and repair, basic hardware & software troubleshooting;
- Validates and recommends cases for escalation to backlines and contribute to knowledge management initiatives;
- As a knowledge champion, the focal point for communication, coordination and overall adherence to the brand;
- Ensures effective complaint management;
- Internal coordination with all departments concerned.
- Position Level: Associate/5 year up Employee
- Specialization: Customer Servicing Electronic Retail/Account Retention
- Industry: Sales / Business / Trade / Retail / Merchandise
Channel Sales Manager
NEXT MOBILE,INC
09.2007 - 12.2009
- Identifies and develops potential business partners
- Achieve company business objectives on sales, accounts receivables, market share, etc.
- Initiate, conceptualize, coordinate and implement business-building programs for flagship and high profile accounts
- Coordinate and implement national promotions
- Conduct regular business and category reviews
- Monitor and ensure successful off take of NMI products & services
- Builds goodwill with existing National and mall-based retailers
- Ensures effective complaint management
- Internal coordination with all the departments concerned
- Position Level: Manager / 5 Yrs & Up Experienced Employee
- Specialization: Sales-Corporate/Wholesale/Trading/Merchandising
- Industry: Sales / Business / Trade / Retail / Merchandise
Area Sales Supervisor
MYSERV INTERNATIONAL / FONENET INTERNATIONAL
08.2005 - 07.2007
- Manage the company’s business with a group of Territory Specialists in a given area
- Achieve company business objectives on sales, accounts receivables, market share, etc.
- Initiate, conceptualize, coordinate and implement business-building programs for key accounts
- Coordinate and implement national promotions
- Conduct regular business and category reviews
- Monitoring of Dominant Merchandising
- Builds goodwill with Sub Ds & Retailers
- Ensures effective complaint management with subscribers
- Assists Territory Specialists in analyzing retailers network and loyalty
- Internal coordination with all the departments concerned
- Position Level: Supervisor / 5 Yrs & Up Experienced Employee
- Specialization: Sales-Corporate/Wholesale/Trading/Merchandising
- Industry: Sales / Business / Trade / Retail / Merchandise
Account Manager
THE PHILIPPINE HOME CABLE HOLDINGS,INC.
10.1997 - 11.2004
- Ensure attainment of sales target in assigned territory
- Effectively fulfils basic duties and responsibilities of a Relationship Consultant in accordance with the sales policies and procedures
- Formulate specific strategies and action plans to achieve individual sales objectives
- Monitor, analyze and provide feedback on market developments and competitive activities
- Preparation of Daily, Weekly and Monthly Sales Reports
- Responsible in sending letters of Introduction, Proposal letters, Presentations and initial Technical Configuration
- Preparation of Territory Sales Plan
- Perform other duties and responsibilities that may be assigned by the sales head
- Liaise with Site Selection and Technical Group on all requirements and needs of the account / customer
- Perform basic customer service function
- Assist Finance in the collection function
- Position Level: Supervisor / 5 Yrs & Up Experienced Employee
- Specialization: Sales-Corporate
- Industry: Sales / Business / Trade / Retail / Merchandise
Education
Bachelor's/College Degree - Tourism Management
University of Santo Tomas
Sampaloc,Manila03.1990
Skills
- Project costing >5 Advanced
- Account Management >5 Advanced
- Coordination and Organizational >5 Advanced
- MSOffice (word,excel,powerpoint) >5 Advanced
- Driving >5 Advanced
Proficiency
Filipino Spoken: 10 Written: 10
English Spoken: 10 Written: 10
Timeline
Application Tech Practitioner
ACCENTURE INC.
02.2023 - Current
Channel Sales Manager
NEXT MOBILE,INC
09.2007 - 12.2009
Area Sales Supervisor
MYSERV INTERNATIONAL / FONENET INTERNATIONAL
08.2005 - 07.2007
Account Manager
THE PHILIPPINE HOME CABLE HOLDINGS,INC.
10.1997 - 11.2004
Bachelor's/College Degree - Tourism Management
University of Santo Tomas
Personal Strengths
- Communication
- Problem Solving
- Teamwork
- Technologically adept
- Empathic
- Excellence driven
- Interpersonal Skills
- Creativity
- Work Ethics
- Conflict Resolution
- Strategic Thinking