Overview
Work History
Education
Skills
Proficiency
Timeline
Personal Strengths
Generic

Felicidad E. Kamahulan

Manila

Overview

28
28
years of professional experience

Work History

Application Tech Practitioner

ACCENTURE INC.
02.2023 - Current
  • Act as an ongoing interface between the client & the system/application;
  • Dedicated to quality using exceptional communication skills to maintain world class system running;
  • Can accurately define an issue and can interpret and design a resolution based on deep product knowledge;
  • Able to retain current premium member, and act as an ambassador to further continue exclusive membership;
  • Receives inbound calls to provide Customer Service Support;
  • Provide Totaltech voice support which includes,but not limited to Customer Membership Management/Device Set Up,Diagnostic,and repair, basic hardware & software troubleshooting;
  • Validates and recommends cases for escalation to backlines and contribute to knowledge management initiatives;
  • As a knowledge champion, the focal point for communication, coordination and overall adherence to the brand;
  • Ensures effective complaint management;
  • Internal coordination with all departments concerned.
  • Position Level: Associate/5 year up Employee
  • Specialization: Customer Servicing Electronic Retail/Account Retention
  • Industry: Sales / Business / Trade / Retail / Merchandise

Channel Sales Manager

NEXT MOBILE,INC
09.2007 - 12.2009
  • Identifies and develops potential business partners
  • Achieve company business objectives on sales, accounts receivables, market share, etc.
  • Initiate, conceptualize, coordinate and implement business-building programs for flagship and high profile accounts
  • Coordinate and implement national promotions
  • Conduct regular business and category reviews
  • Monitor and ensure successful off take of NMI products & services
  • Builds goodwill with existing National and mall-based retailers
  • Ensures effective complaint management
  • Internal coordination with all the departments concerned
  • Position Level: Manager / 5 Yrs & Up Experienced Employee
  • Specialization: Sales-Corporate/Wholesale/Trading/Merchandising
  • Industry: Sales / Business / Trade / Retail / Merchandise

Area Sales Supervisor

MYSERV INTERNATIONAL / FONENET INTERNATIONAL
08.2005 - 07.2007
  • Manage the company’s business with a group of Territory Specialists in a given area
  • Achieve company business objectives on sales, accounts receivables, market share, etc.
  • Initiate, conceptualize, coordinate and implement business-building programs for key accounts
  • Coordinate and implement national promotions
  • Conduct regular business and category reviews
  • Monitoring of Dominant Merchandising
  • Builds goodwill with Sub Ds & Retailers
  • Ensures effective complaint management with subscribers
  • Assists Territory Specialists in analyzing retailers network and loyalty
  • Internal coordination with all the departments concerned
  • Position Level: Supervisor / 5 Yrs & Up Experienced Employee
  • Specialization: Sales-Corporate/Wholesale/Trading/Merchandising
  • Industry: Sales / Business / Trade / Retail / Merchandise

Account Manager

THE PHILIPPINE HOME CABLE HOLDINGS,INC.
10.1997 - 11.2004
  • Ensure attainment of sales target in assigned territory
  • Effectively fulfils basic duties and responsibilities of a Relationship Consultant in accordance with the sales policies and procedures
  • Formulate specific strategies and action plans to achieve individual sales objectives
  • Monitor, analyze and provide feedback on market developments and competitive activities
  • Preparation of Daily, Weekly and Monthly Sales Reports
  • Responsible in sending letters of Introduction, Proposal letters, Presentations and initial Technical Configuration
  • Preparation of Territory Sales Plan
  • Perform other duties and responsibilities that may be assigned by the sales head
  • Liaise with Site Selection and Technical Group on all requirements and needs of the account / customer
  • Perform basic customer service function
  • Assist Finance in the collection function
  • Position Level: Supervisor / 5 Yrs & Up Experienced Employee
  • Specialization: Sales-Corporate
  • Industry: Sales / Business / Trade / Retail / Merchandise

Education

Bachelor's/College Degree - Tourism Management

University of Santo Tomas
Sampaloc,Manila
03.1990

Skills

  • Project costing >5 Advanced
  • Account Management >5 Advanced
  • Coordination and Organizational >5 Advanced
  • MSOffice (word,excel,powerpoint) >5 Advanced
  • Driving >5 Advanced

Proficiency

Filipino Spoken: 10 Written: 10
English Spoken: 10 Written: 10

Timeline

Application Tech Practitioner

ACCENTURE INC.
02.2023 - Current

Channel Sales Manager

NEXT MOBILE,INC
09.2007 - 12.2009

Area Sales Supervisor

MYSERV INTERNATIONAL / FONENET INTERNATIONAL
08.2005 - 07.2007

Account Manager

THE PHILIPPINE HOME CABLE HOLDINGS,INC.
10.1997 - 11.2004

Bachelor's/College Degree - Tourism Management

University of Santo Tomas

Personal Strengths

  • Communication
  • Problem Solving
  • Teamwork
  • Technologically adept
  • Empathic
  • Excellence driven
  • Interpersonal Skills
  • Creativity
  • Work Ethics
  • Conflict Resolution
  • Strategic Thinking

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Felicidad E. Kamahulan