FELICIANO S. DAYOLA JR.

March 16, 2026 – August 2026

• Provided customer support for Ray-Ban and Sunglass Hut customers regarding orders, warranties, returns, replacements, and promotions.
• Assisted customers with Ray-Ban Meta Smart Glasses troubleshooting, device pairing, application setup, and connectivity concerns.
• Managed escalated customer cases involving refunds, lost packages, warranty claims, and technical issues.
• Coordinated with internal departments to ensure timely and accurate resolution of customer concerns.
• Maintained high customer satisfaction while adhering to quality and performance standards.

• Resolved technical issues for customers using AT&T U-verse and DTV services.
• Provided product support for Amazon devices, enhancing user experience and satisfaction.
• Collaborated with cross-functional teams to troubleshoot complex system-related challenges.
• Trained new team members on effective customer service techniques and product knowledge.

• Assisted pharmacists in dispensing medications and managing inventory levels.
• Provided patient support by answering inquiries regarding prescriptions and health products.
• Ensured compliance with safety protocols and regulatory requirements in pharmacy operations.
• Collaborated with healthcare team to optimize medication therapy management for patients.

• Resolved customer inquiries through effective communication and problem-solving strategies.
• Processed shipments accurately, ensuring timely delivery while adhering to company policies.
• Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
• Monitored performance metrics to identify areas for improvement and implement solutions.
• Led initiatives to streamline workflows, reducing response times and enhancing efficiency.
• Mentored junior staff in best practices for handling complex customer issues effectively.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed training materials to support ongoing employee development and knowledge retention.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Implemented process improvements that streamlined ticket resolution times and increased efficiency.
• Leveraged CRM software to track customer interactions and ensure accurate follow-up actions.
• Developed knowledge base articles to assist customers in troubleshooting common issues independently.
• Led daily team meetings to discuss performance metrics and share best practices for customer engagement.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
• Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
• Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.

• Generated leads through targeted outbound calls and effective communication strategies.
• Managed customer relationships, ensuring satisfaction and fostering loyalty across diverse client segments.
• Collaborated with marketing teams to align messaging and improve outreach effectiveness.
• Conducted market research to identify potential clients and industry trends for strategic targeting.
• Trained new team members on sales techniques and best practices for achieving targets.
• Analyzed sales data to refine approaches and enhance overall performance metrics.
• Developed personalized sales pitches tailored to individual client needs and preferences.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Strengthened communication skills through regular interactions with others.
• Learned and adapted quickly to new technology and software applications.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.