Felice Marie Uytengsu
Customer Service And Support
Cebu City
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
OPERATIONS DIRECTOR
OfficePartners360
Cebu City
10.2017 - Current
- Overseeing day-to-day operations, Setting targets and KPIs for teams, Managing staffing levels
- Led, supervised, and provided strategic direction for workforce of employees.
- Added critical equipment to eliminate production bottlenecks, increasing output.
MANAGER
Author Solutions
04.2008 - 10.2016
- Overseeing publishing projects from start to finish, Providing guidance and feedback to team members, Managing day-to-day operations
- Accomplished multiple tasks within established timeframes.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Organized professional development programs for staff, leading to improved performance and skill sets.
SENIOR TEAM LEADER
Pejman Inc.
02.2003 - 02.2008
- Monitoring team performance and ensuring KPIs are met, Providing coaching and support to team members, Handling escalated customer inquiries and complaints
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Spearheaded process improvements, identifying bottlenecks and implementing effective solutions for increased efficiency.
- Developed strategies to promote team member adherence to company regulations and performance goals.
Education
Bachelor of Arts - Psychology
CEBU DOCTORS' UNIVERSITY
Cebu City, Philippines 06.1996 - 10.2000
Skills
Problem-solving
Research skills
Time management
Critical thinking
Effective communication
Decision-making
Continuous learning
References
- Carolyn Gambito, OP360/Sr. Operations Director, carolyngambito@gmail.com, +639177777935
- Gillen Ortiz, OP360/Operations Director, gillenortiz@gmail.com, +639171478111
Timeline
OPERATIONS DIRECTOR
OfficePartners360
10.2017 - Current
MANAGER
Author Solutions
04.2008 - 10.2016
SENIOR TEAM LEADER
Pejman Inc.
02.2003 - 02.2008
Bachelor of Arts - Psychology
CEBU DOCTORS' UNIVERSITY
06.1996 - 10.2000
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