Feena Parayno Loyola
Bacolor
Summary
Current Position : Senior Process Associate (Present) Current Specialization : Customer Advocacy Highest Education : Bachelor's/College Degree in Engineering (Computer/Telecommunication)
Overview
23
23
years of professional experience
1
1
Certification
Work History
Señior Process Associate
Tata Consultancy Services
01.2019 - 01.2025
- Process contract during customers starting up or ending to the retail business
- Handles rate inquiries and dispute on their energy bill.
- Collect and process customers payment
- Arrange payment plan
Accounts Payable I Iron Mountain
Sutherland Global Services
09.2016 - 05.2018
- Company Overview: Industry: Call Center/ BPO
- Get in touch with Accounts Payable from Various Offices
- Collect/Research delinquent/open invoices/SKP tracing
- Industry: Call Center/ BPO
Haband OIC Trainer (2014-2016)&Floor Support
IQOR
01.2014 - 12.2016
- Facilitate New Hire Training for Catalog Account&assist sales&customer service agents with their escalated calls
- Handles Training for Haband Order Entry&Customer Service
Collections Specialist
Cyber City Teleservices Ltd
01.2012 - 12.2013
- Company Overview: Industry: Call Center/ BPO
- Handles Outbound Call
- Collect Clients Debt
- Handles clients account which aims to collect a debt through outbound call
- Industry: Call Center/ BPO
Sales Agent Coach
Cyber City Teleservices Ltd
01.2002 - 12.2012
- Company Overview: Industry: Call Center/ BPO
- Coach for Service Excellence
- Closely working with the company's frontliners (known as sales agents) for skill enhancement to meet the required KPI (key performance indicator) set by the client from various accounts/projects (1800Flowers, Purchasing Power & UV accounts) of the company
- Also handles training of several accounts, enhancement, sales boost and new hire training
- Industry: Call Center/ BPO
Education
Bachelor's/College Degree - Electronics and Communication
Philippine College of Science and Technology
01.1999
Skills
- Coaching
- Training Skills
- Customer Service
- 3rd Party Collections
- Business to Business Collections
- Sales
Additional Information
A goal oriented person with a flexible personality which can help individuals reach their specific metrics set by the clients through continuous work with, coaching and conducts various training.
Possess Own Transport
True
Personal Information
- Date of Birth: 06/07/77
- Gender: Female
- Nationality: Philippines
Resume Summary
Senior Process Associate, Customer Advocacy, Bachelor's/College Degree in Engineering (Computer/Telecommunication), 6
Certification
Agile
Timeline
Señior Process Associate
Tata Consultancy Services
01.2019 - 01.2025
Accounts Payable I Iron Mountain
Sutherland Global Services
09.2016 - 05.2018
Haband OIC Trainer (2014-2016)&Floor Support
IQOR
01.2014 - 12.2016
Collections Specialist
Cyber City Teleservices Ltd
01.2012 - 12.2013
Sales Agent Coach
Cyber City Teleservices Ltd
01.2002 - 12.2012
Bachelor's/College Degree - Electronics and Communication
Philippine College of Science and Technology
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