Federico L. Pragatos
Customer Service Representative
182 Area 3 Sto Rosario Street Republic Avenue Brgy Holy Spirit,Quezon City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
23
23
years of post-secondary education
Work History
Customer Support Representative
Afni
Quezon City, Philippines
10.2021 - 12.2021
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Sales Development Representative
Everise
Taguig Metro Manila, Philippines
08.2021 - 10.2021
- Directed customer leads to connections department for further assistance.
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE
Vertis North Quezon City, Philippines
05.2021 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Technical Support Representative
Alorica
Eton Centris, Quezon City, Philippines
11.2020 - 05.2021
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
MARKET RESEARCH
Dynata FORMER SSI PHIL
Davao City, Philippines
08.2020 - 11.2020
- Conducted end-to-end market research processes through primary and secondary research methods for US Presidential Election 2020
SECURITY OFFICER/ CCTV OPERATOR
5GSI CATENA SECURITY INC.
Pasig City, Philippines
09.2017 - 02.2020
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Executive /Security Driver
Armadillo Professional Security Inc
Mandaluyong City, Philippines
08.2014 - 07.2017
- Provided safe and reliable back up vehicle transportation to and from locations throughout metro manila for company President/CEO as well as board members and senior executives
Security Officer
Al Jaber Coin Security
Al Ain Abu Dhabi, United Arab Emirates
12.2010 - 02.2014
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
3rd Year Undergrad - AB Political Science
AMA Computer University
Project 8 Quezon City 01.2001 - 01.2024
Skills
Excellent Communication
Critical Thinking
Customer service expert
Timeline
Customer Support Representative
Afni
10.2021 - 12.2021
Sales Development Representative
Everise
08.2021 - 10.2021
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE
05.2021 - 08.2021
Technical Support Representative
Alorica
11.2020 - 05.2021
MARKET RESEARCH
Dynata FORMER SSI PHIL
08.2020 - 11.2020
SECURITY OFFICER/ CCTV OPERATOR
5GSI CATENA SECURITY INC.
09.2017 - 02.2020
Executive /Security Driver
Armadillo Professional Security Inc
08.2014 - 07.2017
Security Officer
Al Jaber Coin Security
12.2010 - 02.2014
3rd Year Undergrad - AB Political Science
AMA Computer University
01.2001 - 01.2024