Fe Concepcion Diabordo
Market Research Analyst
Davao City, Province of Davao del Sur
Summary
Dynamic and results-driven professional with over 8 years of experience in telemarketing, market research, and sales. Adept at creating targeted sales campaigns, exceeding revenue goals, and driving business growth. Proven ability to lead teams, communicate effectively with clients, and deliver exceptional service. Dynamic and results-driven professional with over 8 years of experience in telemarketing, market research, and sales. Adept at creating targeted sales campaigns, exceeding revenue goals, and driving business growth. Proven ability to lead teams, communicate effectively with clients, and deliver exceptional service.
Overview
15
15
years of professional experience
22
22
years of post-secondary education
Work History
Qualitative Research Manager
Zintro, Inc.
68 Harrison Ave #605, PMB 27193, Boston, MA 02111
02.2023 - Current
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Senior Market Research Analyst
Silverlight Research Expert Network
Davao City
05.2019 - 01.2024
- Created a culture of data-driven decision making by promoting the use of key performance indicators and other metrics to monitor business performance.
- Mentored junior analysts, fostering a culture of continuous learning and professional growth within the team.
- Led cross-functional teams to successfully execute market research projects, meeting tight deadlines and budget constraints.
- Identified emerging trends and opportunities with comprehensive market assessments, driving informed business decisions.
Telemarketing Specialist
Upwork.com
Davao City
04.2012 - 01.2021
- Conducted database research to identify potential leads and determine contact information.
- Opened new accounts and documented personal, demographic, and payment information in the system.
- Developed extensive knowledge of products and services to better assist customers.
- Utilized sales techniques to build customer interest and close sales.
- Generated new leads through cold and warm calling.
- Managed client communications via phone and email.
Appointment Setter
Wheelers EPlatform
Davao City
06.2012 - 06.2015
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted in training new Appointment Setters on best practices for effective communication and time management strategies.
- Executed telesales campaigns to increase product subscriptions.
- Consistently exceeded sales targets.
Team Lead Manager
OneToelv Global Solutions
Davao City
04.2012 - 04.2015
- Mentored and guided employees to foster proper completion of assigned duties.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Supervised a team of telemarketing professionals.
- Developed training programs to enhance team performance.
Data Specialist
San Miguel Foods
Davao City
07.2009 - 09.2011
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.
- Modeled predictions with feature selection algorithms.
- Maintained open lines of communication with team members, fostering a collaborative environment that facilitated mutual learning and professional growth.
- Managed and analyzed data to support business operations.
Education
Some College (No Degree) - Bachelor of Science in Hospitality Management
Davao Doctors College
Davao City 06.2002 - 03.2024
Skills
Market Research
Lead Generation
Telesales
Appointment Setting
Cold Calling
Timeline
Qualitative Research Manager
Zintro, Inc.
02.2023 - Current
Senior Market Research Analyst
Silverlight Research Expert Network
05.2019 - 01.2024
Appointment Setter
Wheelers EPlatform
06.2012 - 06.2015
Telemarketing Specialist
Upwork.com
04.2012 - 01.2021
Team Lead Manager
OneToelv Global Solutions
04.2012 - 04.2015
Data Specialist
San Miguel Foods
07.2009 - 09.2011
Some College (No Degree) - Bachelor of Science in Hospitality Management
Davao Doctors College
06.2002 - 03.2024
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