FEBY GAL ONG

Dynamic and results-oriented Customer Service Representative with a proven track record at Alorica, where I consistently exceeded performance metrics. Skilled in problem-solving and active listening, I enhanced customer satisfaction and loyalty through effective complaint resolution and empathetic support. My adaptability and product knowledge contributed to achieving high service standards and fostering positive client relationships.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Personable and communicative, with knack for providing excellent customer service and resolving inquiries efficiently. Well-versed in utilizing chat platforms and troubleshooting common technical issues, ensuring seamless user experience. Dedicated to enhancing customer satisfaction and contributing positively to team goals.

Experienced with handling diverse customer inquiries through chat support. Utilizes problem-solving techniques and effective communication to resolve issues promptly. Knowledge of technical troubleshooting and maintaining high service standards to ensure customer satisfaction.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing.
• Resolved 100 customer queries daily with an average resolution time 25% faster than the team average.
• Recognized as a “Top Performer” for September due to outstanding service delivery and customer retention.
• Ranked in the top 3 of agents based on performance metrics such as quality scores, efficiency, and customer satisfaction.

I enjoy mentoring others, whether it’s helping colleagues navigate new challenges or guiding learners to achieve their goals. Mentoring has taught me patience, active listening, and how to tailor solutions to individual needs. It’s a fulfilling way to share knowledge while continuously improving my leadership and communication skills.

I’m passionate about brain games like puzzles, crosswords, and logic challenges. They help me sharpen my problem-solving skills, enhance my attention to detail, and stay mentally agile. This interest directly translates to my ability to think critically and resolve issues efficiently in my professional life.

Creative writing allows me to express ideas and connect with others through storytelling. Whether it’s writing short stories or blogs, this hobby hones my ability to communicate effectively and think outside the box. It also fuels my creativity, which is invaluable in crafting personalized solutions for customers or designing innovative approaches to challenges.