Feb Valerie Gomez Tampus
Nurse
Prk 9B Magatos, Asuncion, Davao Del Norte,DAV
Summary
Dynamic and results-driven professional with experience at Safety Training Seminars and Rapid Surplus Refund, excelling in customer service and call management. Demonstrated patience and persistence in resolving escalated issues while effectively utilizing MS Office for administrative support. Proven ability to build rapport and achieve performance targets in fast-paced environments.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Cold Caller
Rapid Surplus Refund
06.2023 - 09.2025
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Calls property owners from pre-sale, post-sale, and surplus leads informing them about the different condition in their properties or if there will be any surplus or money left from the sale of their houses.
- Builds rapport and provide basic information about the owner’s property condition then transfers the call to the manager assigned for the task.
Customer Service Representative
Safety Training Seminars
03.2021 - 04.2023
- Attend to customers' concerns and queries regarding the registration for CPR training in various cities in California.
- Assist the students' physical testing in one of the testing sites to attain a satisfying and competitive score and receive the E-certification needed for their work.
- Create students' accounts, register their information to the RQI portal, and send them the online course through their email addresses.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Nursing
Arriesgado College Foundation, Inc.
Tagum City, Davao Del Norte 04.2001 -
High School Diploma -
St. Mary's College of Tagum, Inc.
Tagum City, Davao Del Norte 04.2001 -
Skills
Patience and persistence
Performance tracking
Call control
Objection handling
MS office
Attention to detail
Verbal and written communication
Lead management
Outbound and inbound calls
Administrative support
Certification
Registered Nurse- 2025
Timeline
Registered Nurse- 2025
11-2025
Leadership Excellence Award
06-2025
BLS Certificate
03-2025
Cold Caller
Rapid Surplus Refund
06.2023 - 09.2025
Customer Service Representative
Safety Training Seminars
03.2021 - 04.2023
Bachelor of Science - Nursing
Arriesgado College Foundation, Inc.
04.2001 -
High School Diploma -
St. Mary's College of Tagum, Inc.
04.2001 -