Febie Rose Loyola
Customer Service Representative
Lipa City, Province Of Batangas
Summary
Adept at navigating high-stress situations, I enhanced customer loyalty and resolved disputes with empathy during my tenure at TTEC Philippines. My blend of critical thinking and active listening, coupled with proficient data entry skills, led to efficient resolution of escalated calls, boosting customer satisfaction and repeat business.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
TTEC Philippines
10.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - English Language
Daniel B. Pena Memorial College Foundation
Tabaco, Province Of Albay, Philippines04-2016
Skills
Customer service
Critical thinking
Complaint handling
Complaint resolution
Call center experience
Computer proficiency
Data entry
Timeline
Customer Service Representative
TTEC Philippines
10.2016 - Current
Bachelor of Arts - English Language
Daniel B. Pena Memorial College Foundation
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