Fe Bernadine Sibunga
Virtual Assistant
Baguio
Summary
Dynamic Quality Assurance Analyst with a proven track record, excelling in streamlining QA processes and enhancing team collaboration. Skilled in effective problem resolution and detail-oriented audits, I foster quality-driven environments that boost efficiency and communication, ensuring project goals are met while mentoring team members for success.
Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Quality Assurance Analys
EFlexervices
Baguio City
03.2021 - Current
- Mentored and coached new team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Participated in weekly meetings with cross-functional teams to discuss progress updates, communicate concerns, issues or challenges, and ensure alignment of project goals.
- Ensuring that teammates maintain quality in their email handling
- Auditing Tech Escalations, SFQ Escalations, and Specialists Tickets approximately 15 tickets per day.
Customer Service Representative
Concentrix
Baguio City
09.2020 - 03.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed approximately 30 or so incoming calls, per day from customer
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Sitel
Baguio
06.2015 - 03.2020
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Managed approximately 30 incoming calls and 5-10 outbound calls
Internal Auditor
Puregold
Noveleta, Province Of Cavite, Philippines
10.2014 - 12.2014
- Produced audit reports.
- Documented any internal conflicts, employee connivance etc
- Identified and reported audit issues.
- Performed internal audits of financial and departmental operations
- Participated in internal training from one store location to another
Internal Auditor (Van Balancer)
U-Pro East and Distribution
Rosario, Province Of La Union, Philippines
07.2013 - 03.2014
- Investigated discrepancies discovered during auditing process.
- Assisted in the preparation of audit reports and the counting of stocks per van or truck
- Responsible for monitoring inventory correctness per van and reporting any irregularities found during the count.
- Developed strong working relationships with external auditors, sales team facilitating efficient communication during daily product audits/count.
Education
Bachelor of Science - Information Technology
Divine Word College of Bangued
Bangued, Province Of Abra, Philippines 03.2013 - 03.2013
Skills
Quality assurance
Effective Multitasking
Effective Problem Resolution
Customer Engagement
Effective Organizational Skills
Effective Time Management
Effective communication
Team Collaboration
Team Leadership
Detail-Oriented Approach
Issue resolution
Mentoring and training
Certification
Introduction to Data Analysis using Microsoft Excel
Timeline
Quality Assurance Analys
EFlexervices
03.2021 - Current
Customer Service Representative
Concentrix
09.2020 - 03.2021
Customer Service Representative
Sitel
06.2015 - 03.2020
Internal Auditor
Puregold
10.2014 - 12.2014
Internal Auditor (Van Balancer)
U-Pro East and Distribution
07.2013 - 03.2014
Bachelor of Science - Information Technology
Divine Word College of Bangued
03.2013 - 03.2013