Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant
Fe Bernadine Sibunga

Fe Bernadine Sibunga

Virtual Assistant
Baguio

Summary

Dynamic Quality Assurance Analyst with a proven track record, excelling in streamlining QA processes and enhancing team collaboration. Skilled in effective problem resolution and detail-oriented audits, I foster quality-driven environments that boost efficiency and communication, ensuring project goals are met while mentoring team members for success.

Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills.

Overview

12
12
years of professional experience
3
3
Certifications

Work History

Quality Assurance Analys

EFlexervices
Baguio City
03.2021 - Current
  • Mentored and coached new team members on QA topics and strategies.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, and teamwork.
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
  • Participated in weekly meetings with cross-functional teams to discuss progress updates, communicate concerns, issues or challenges, and ensure alignment of project goals.
  • Ensuring that teammates maintain quality in their email handling
  • Auditing Tech Escalations, SFQ Escalations, and Specialists Tickets approximately 15 tickets per day.

Customer Service Representative

Concentrix
Baguio City
09.2020 - 03.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed approximately 30 or so incoming calls, per day from customer
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Sitel
Baguio City
06.2015 - 03.2020
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Managed approximately 30 incoming calls and 5-10 outbound calls

Internal Auditor

Puregold
Baguio City
10.2014 - 12.2014
  • Produced audit reports.
  • Documented any internal conflicts, employee connivance etc
  • Identified and reported audit issues.
  • Performed internal audits of financial and departmental operations
  • Participated in internal training from one store location to another

Internal Auditor (Van Balancer)

U-Pro East and Distribution
Baguio City
07.2013 - 03.2014
  • Investigated discrepancies discovered during auditing process.
  • Assisted in the preparation of audit reports and the counting of stocks per van or truck
  • Responsible for monitoring inventory correctness per van and reporting any irregularities found during the count.
  • Developed strong working relationships with external auditors, sales team facilitating efficient communication during daily product audits/count.

Education

Bachelor of Science - Information Technology

Divine Word College of Bangued
Bangued, Province Of Abra, Philippines
03.2013 - 03.2013

Skills

Quality assurance

Certification

Introduction to Data Analysis using Microsoft Excel

Timeline

Quality Assurance Analys

EFlexervices
03.2021 - Current

Customer Service Representative

Concentrix
09.2020 - 03.2021

Customer Service Representative

Sitel
06.2015 - 03.2020

Internal Auditor

Puregold
10.2014 - 12.2014

Internal Auditor (Van Balancer)

U-Pro East and Distribution
07.2013 - 03.2014

Bachelor of Science - Information Technology

Divine Word College of Bangued
03.2013 - 03.2013
Fe Bernadine SibungaVirtual Assistant