Fe Belle Lizza Oquias
Restaurant Manager
City of Baybay
Summary
Experienced Restaurant Manager with strength in delivering high and consistent standards of customer service, with expertise in general operations management, staff development,training and recruitment. Demonstrates strong skills in Food Safety Standards and Sanitation Management.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Restaurant Manager
Costalview Foods Corporation-Jollibee Philippines
04.2019 - Current
- Responsible in the overall performance of the store/business, particularly in developing and achieving the business objectives such as Sales and Profitability targets, customer satisfaction & Food, Safety and Cleanliness standards; People Management and Development; and Stores' adherence to operating systems and standards, and compliance with all government requirements.
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
Assistant Restaurant Manager-1
Coastalview Foods Corporation-Jollibee Philippines
1 2016 - 03.2019
- In charge of the store's product quality control, ensuring the product being sold and produced by the store is in accordance with its specified quality standard attributes and production crew will consistently adhere to SOP's on product preparation.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
Assistant Restaurant Manager- 2
Coastalview Foods Corporation-Jollibee Philippines
01.2014 - 12.2015
- In charge of the implementation of the Crew Training System, certification, crew documentation, payroll, crew hiring and selection based on store needs and set up, ensuring the quality of crew hired are in line with the set standards and are all committed in delivering high customer satisfaction.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
Assistant Restaurant Manager- 3
Coastalview Foods Corporation-Jollibee Baybay
02.2013 - 12.2013
- In charge of ensuring that service quality that the store is implementing is in accordance with the service quality standards
- That service crew will be consistent in providing high quality of service, committed in delivering high customer satisfaction to every customer they encounter.
- Supervised all areas of restaurant to keep it clean and well-maintained.
Research Enumerator
Visayas State University (Department of ISRDS)
10.2012 - 12.2012
- Typically asked to administer survey questionnaires or collect information using digital or paper collection modes that are designed to capture information around a research or evaluation question.
Field Enumerator
Marie Stopes International
10.2012 - 10.2012
- Primarily responsible for collecting field data
- They have direct contact with respondents and have a great bearing on the quality of data collected and ultimately on the quality of data output.
Chemistry Laboratory Assistant
Visayas State University (Department of Chemistry)
06.2012 - 09.2012
- Engage in Science Laboratory Support, observes and monitors the chemistry lab activity to ensure that all safety protocols are being correctly followed as instructed by the chemistry faculty member.
Farm Management Intern (Vermicomposting)
Royal Maverick Ranch Corporation
04.2012 - 06.2012
- Responsible for the successful operation of vermicomposting systems, ensuring the efficient decomposition of organic waste into nutrient-rich vermicompost.
Service Crew
SABS (Society of Agribusiness Students)
02.2010 - 03.2010
- Responsible for presenting menus to patrons, taking orders and answering questions on meal items, making recommendations, and serving food/beverages to customers
- Also prepares the bill that itemizes total meal costs.
Education
Bachelor of Science: Agribuness - Business Management
Visayas State University
City Of Baybay, Philippines 01.2008 - 10.2012
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Baybay National High School
01.2008 - undefined
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Gabas Elementary School
01.2004 - undefined
Skills
Communication/Language Skills
Interpersonal Skills
Critical Thinking Skills
Leadership/Teamwork
Analytical Skills
SPECIFIC MASTERY:
Supervisory skills
Operations management
Complaint management
Restaurant marketing & Sales techniques/budgeting
Sales performance monitoring
Performance improvement, Staff development and mentoring
Forecasting, Supply ordering & Planning
Conflict resolution techniques
Staff Management/Recruitment/Staff scheduling/Payroll
Staff performance evaluations
Service-orientated/Customer service best practices
Food preparation, safety and sanitation guidelines
Equipment operation and maintenance
Labor and food cost control/Waste reduction
References
- Arle D. Liporada, Jollibee Group Manager, Jollibee Philippines, 09173008704
- Eleuterio M. Caintic Jr.,Assistant Restaurant Manager 1, Jollibee Philippines, 09552490488
Timeline
Restaurant Manager
Costalview Foods Corporation-Jollibee Philippines
04.2019 - Current
Assistant Restaurant Manager- 2
Coastalview Foods Corporation-Jollibee Philippines
01.2014 - 12.2015
Assistant Restaurant Manager- 3
Coastalview Foods Corporation-Jollibee Baybay
02.2013 - 12.2013
Research Enumerator
Visayas State University (Department of ISRDS)
10.2012 - 12.2012
Field Enumerator
Marie Stopes International
10.2012 - 10.2012
Chemistry Laboratory Assistant
Visayas State University (Department of Chemistry)
06.2012 - 09.2012
Farm Management Intern (Vermicomposting)
Royal Maverick Ranch Corporation
04.2012 - 06.2012
Service Crew
SABS (Society of Agribusiness Students)
02.2010 - 03.2010
Bachelor of Science: Agribuness - Business Management
Visayas State University
01.2008 - 10.2012
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Baybay National High School
01.2008 - undefined
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Gabas Elementary School
01.2004 - undefined
Assistant Restaurant Manager-1
Coastalview Foods Corporation-Jollibee Philippines
1 2016 - 03.2019
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