MS Word
Fayma Manceras-Ballesteros
Tourism
Davao City,11
Summary
Dedicated to delivering exceptional service and seamless support with a proactive, solution-focused approach. Skilled in customer service best practices, effective multitasking, and collaboration. A dependable team player driven by a strong work ethic and commitment to customer satisfaction. Detail-oriented Bookkeeper with expertise in financial reporting and compliance. Skilled in managing private client accounts with precision, delivering accurate results through strong reporting and communication.
Overview
1
1
Certification
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative Agent
Teleperformance
Davao City, 11
04.2018 - 10.2018
• Resolved customer complaints with empathy, boosting loyalty and repeat business.
• Worked on cross-functional projects to improve business operations and customer satisfaction.
• Collaborated on best practices for consistent customer service.
• Increased sales by upselling based on customer needs.
• Improved customer satisfaction by quickly addressing concerns and providing accurate info.
• Handled escalated calls effectively, ensuring positive outcomes for customers and the company.
Bookkeeper
JM Construction and Supply
Carmen, Davao del Norte, 11
03.2022 - 12.2023
• Supported annual audits by coordinating with external auditors and providing required documentation. Managed client payments, maintained transaction records, and ensured regulatory compliance while staying current with industry standards.
Education
Bachelor of Science - Tourism Management
University of Mindanao
Davao City 06.2015 - 03.2018
Skills
Report preparation
Software
MS Excel
MS Powerpoint
Certification
[Live Webinar] Training - [5-6 hours]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Bookkeeper
JM Construction and Supply
03.2022 - 12.2023
Customer Service Representative Agent
Teleperformance
04.2018 - 10.2018
Bachelor of Science - Tourism Management
University of Mindanao
06.2015 - 03.2018
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