Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager
Faye Louise Torres

Faye Louise Torres

Senior Analyst
Calamba, Province Of Laguna

Summary

Results-driven Senior Analyst with expertise in data analysis and team management at Shopee SCommerce Phils. Inc. Proven track record in optimizing fulfillment operations and enhancing supply chain efficiency. Adept at collaborating with cross-functional teams and utilizing critical thinking to resolve complex logistics challenges, ensuring operational compliance and improved service levels.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Analyst, Fulfillment

Shopee SCommerce Phils. Inc.
01.2024 - Current
  • Planned and monitored outbound order fulfillment operations, aligning with daily targets and key supply chain KPIs.
  • Analyzed fulfillment data to identify bottlenecks, improve processes, and support data-driven decision-making.
  • Collaborated with cross-functional teams, clients, and brand partners to ensure smooth supply chain coordination and service level adherence.
  • Handled third-party logistics claims, dispute resolution, and invoice validation, ensuring accuracy and operational compliance.

Analyst, Fulfillment

Shopee SCommerce Phils. Inc.
03.2022 - 12.2023
  • Supported vendor operations and assisted in returns and refunds, contributing to reverse logistics flow.
  • Monitored and troubleshot outbound processes to minimize disruptions in the fulfillment pipeline.
  • Provided operational insights to enhance overall supply chain efficiency.

HR Coordinator/Claims Resolution Analyst

Dynamics Personnel Assistance Management
01.2022 - 03.2022
  • Established solid relationships between departments by providing well-rounded support across various teams.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Reduced time-to-hire by streamlining the recruitment process and utilizing effective candidate sourcing techniques.

Team Leader, Operations

Dynamics Personnel Assistance Management
02.2021 - 01.2022
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Warehouse Staff / Picklist Coordinator

Dynamics Personnel Assistance Management
07.2019 - 01.2021
  • Coordinated daily picklists and supported inventory movement, contributing to the accuracy and timeliness of order fulfillment.
  • Assisted in maintaining inventory integrity and proper warehouse flow.

Education

Bachelor of Science - Industrial Engineering

IKON College Calamba
Calamba City
04.2001 -

Skills

Data Analysis

Certification

Lean Six Sigma Yellow Belt Certified

Timeline

Lean Six Sigma Yellow Belt Certified

07-2024

Senior Analyst, Fulfillment

Shopee SCommerce Phils. Inc.
01.2024 - Current

Analyst, Fulfillment

Shopee SCommerce Phils. Inc.
03.2022 - 12.2023

HR Coordinator/Claims Resolution Analyst

Dynamics Personnel Assistance Management
01.2022 - 03.2022

Team Leader, Operations

Dynamics Personnel Assistance Management
02.2021 - 01.2022

Warehouse Staff / Picklist Coordinator

Dynamics Personnel Assistance Management
07.2019 - 01.2021

Bachelor of Science - Industrial Engineering

IKON College Calamba
04.2001 -

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Faye Louise TorresSenior Analyst