Faye Louise Torres
Senior Analyst
Calamba, Province Of Laguna
Summary
Results-driven Senior Analyst with expertise in data analysis and team management at Shopee SCommerce Phils. Inc. Proven track record in optimizing fulfillment operations and enhancing supply chain efficiency. Adept at collaborating with cross-functional teams and utilizing critical thinking to resolve complex logistics challenges, ensuring operational compliance and improved service levels.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Analyst, Fulfillment
Shopee SCommerce Phils. Inc.
Calamba, Province Of Laguna, Philippines
01.2024 - Current
- Planned and monitored outbound order fulfillment operations, aligning with daily targets and key supply chain KPIs.
- Analyzed fulfillment data to identify bottlenecks, improve processes, and support data-driven decision-making.
- Collaborated with cross-functional teams, clients, and brand partners to ensure smooth supply chain coordination and service level adherence.
- Handled third-party logistics claims, dispute resolution, and invoice validation, ensuring accuracy and operational compliance.
Analyst, Fulfillment
Shopee SCommerce Phils. Inc.
Calamba, Province Of Laguna, Philippines
03.2022 - 12.2023
- Supported vendor operations and assisted in returns and refunds, contributing to reverse logistics flow.
- Monitored and troubleshot outbound processes to minimize disruptions in the fulfillment pipeline.
- Provided operational insights to enhance overall supply chain efficiency.
HR Coordinator/Claims Resolution Analyst
Dynamics Personnel Assistance Management
Binondo, Metro Manila, Philippines
01.2022 - 03.2022
- Established solid relationships between departments by providing well-rounded support across various teams.
- Maintained human resources information system and kept employee files up to date and accurate.
- Reduced time-to-hire by streamlining the recruitment process and utilizing effective candidate sourcing techniques.
Team Leader, Operations
Dynamics Personnel Assistance Management
Calamba, Province Of Laguna, Philippines
02.2021 - 01.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Warehouse Staff / Picklist Coordinator
Dynamics Personnel Assistance Management
Calamba, Province Of Laguna, Philippines
07.2019 - 01.2021
- Coordinated daily picklists and supported inventory movement, contributing to the accuracy and timeliness of order fulfillment.
- Assisted in maintaining inventory integrity and proper warehouse flow.
Education
Bachelor of Science - Industrial Engineering
IKON College Calamba
Calamba City 04.2001 -
Skills
Data Analysis
Microsoft Excel
Google Suite
Critical Thinking
Team Management
Collaboration
Leadership
Data visualization
Certification
Lean Six Sigma Yellow Belt Certified
Timeline
Lean Six Sigma Yellow Belt Certified
07-2024
Senior Analyst, Fulfillment
Shopee SCommerce Phils. Inc.
01.2024 - Current
Analyst, Fulfillment
Shopee SCommerce Phils. Inc.
03.2022 - 12.2023
HR Coordinator/Claims Resolution Analyst
Dynamics Personnel Assistance Management
01.2022 - 03.2022
Team Leader, Operations
Dynamics Personnel Assistance Management
02.2021 - 01.2022
Warehouse Staff / Picklist Coordinator
Dynamics Personnel Assistance Management
07.2019 - 01.2021
Bachelor of Science - Industrial Engineering
IKON College Calamba
04.2001 -