Faye Elizabeth Balares
Sales Development Representative
Quezon City
Summary
Motivated individual with experience in customer service and sales. Skilled in building relationships and understanding what prospects need.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Customer Success Manager
Backdrop - LaunchX
01.2021 - 01.2024
- Developed comprehensive training materials that facilitated faster customer proficiency with the product.
- Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.
- Fostered a client-centric culture within the organization, instilling a shared commitment towards delivering top-notch service.
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
Partner Acquisition and Acceleration Manager - APAC
Ekahau
03.2019 - 12.2020
- Collaborated with marketing teams to develop impactful campaigns that drove lead generation and conversions.
- Aligned sales strategies with company objectives to drive overall business growth.
- Enhanced CRM utilization among sales team members for better tracking of leads, pipeline management, forecasting accuracy improvement.
- Optimized the sales funnel by analyzing key performance metrics and implementing data-driven adjustments.
Sales Development Representative
EngageRocket
05.2017 - 02.2019
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
Customer Support Specialist
RapidFunnel Inc
12.2015 - 04.2017
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Assisted in the development of user guides, FAQs, and other self-help resources for customers seeking quick answers to common questions.
Network Care Specialist
Stellar Inc
09.2013 - 11.2015
- Collaborated with interdisciplinary teams to develop comprehensive care strategies for optimal patient outcomes.
- Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments.
- Provided high-quality personal care services, ensuring partners' comfort and dignity were maintained at all times.
Education
Undergrad - Bachelor of Secondary Education Major in English -
Polytechnic University of the Philippines
06.2010 - 05.2013
Skills
Microsoft Wordundefined
Personal Information
- Place of Birth: Manila
- Date of Birth: 08/31/93
- Gender: Female
- Nationality: Filipino
- Driving License: B
- Marital Status: Single
References
- Ryan Nicolas, 09985328053, ryan@launchx.co, LaunchX
- Melanie Arca, 09560648389, melaniearca@gmail.com, Ekahau
- Jolly Ann Smith, 09268413659, jollyalpas.smith@gmail.com, Comcast
Timeline
Customer Success Manager
Backdrop - LaunchX
01.2021 - 01.2024
Partner Acquisition and Acceleration Manager - APAC
Ekahau
03.2019 - 12.2020
Sales Development Representative
EngageRocket
05.2017 - 02.2019
Customer Support Specialist
RapidFunnel Inc
12.2015 - 04.2017
Network Care Specialist
Stellar Inc
09.2013 - 11.2015
Undergrad - Bachelor of Secondary Education Major in English -
Polytechnic University of the Philippines
06.2010 - 05.2013
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