Summary
Overview
Work History
Education
Skills
References
Activities
Timeline
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Faye Nicole Flores

Faye Nicole Flores

Operations Supervisor
Dasmarinas

Summary

I am dedicated to providing excellent customer care service through my communication, adaptability, learning agility, and interpersonal skills.

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Overview

11
11
years of professional experience

Work History

Supervisor in Operations

RMS Collect IQOR Philippines
10.2017 - Current
  • As a supervisor, I am responsible for ensuring high-quality support by managing daily activities, evaluating employees' performance, and achieving business goals.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

EHR Support Specialist ( Part-Time )

Oracle Health
05.2023 - 02.2025
  • Hands-on, managing patient records, ensuring their completeness and accuracy, and handling coding and billing tasks.

LEAP Mentor

RMS Collect IQOR Philippines
01.2021 - 03.2023
  • Assisted mentees in identifying their strengths and areas for improvement, leading to more focused skill development.
  • Participated in mentor training sessions to enhance understanding of best practices in mentoring techniques and strategies.
  • Provided emotional support and encouragement to mentees during times of stress or uncertainty, helping them build resilience and maintain focus on their goals.
  • Served as a positive role model by consistently demonstrating dedication to personal growth and professional development through ongoing learning initiatives.

Customer Care Representative

RMS Collect IQOR Philippines
10.2017 - 12.2020
  • Was responsible for assisting and resolving customers' issues, providing long-term resolutions, and adding value to each of my customers' interactions.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.

Sales Associate

Convergys NorthGate Alabang
11.2014 - 08.2017
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

Associate of Science - Hotel And Restaurant Management

Philippine Merchant Marine School
Las Piñas City
04.2001 -

Skills

  • Skilled at prioritizing tasks simultaneously

  • Skilled in conversational English

  • Proficient in data insights

  • Strategic decision-making

  • Detail-oriented approach

  • Problem-solving skills

  • Critical thinking for problem-solving

References

Stephanie Ann, Basbas

 Leadership Development Manager

 +639165821845, RMS Collect, iQor Dasmarinas


Jose Luis Miranda  

+63995305094  

Freelance Tech Virtual Assistant  


 Clarell Banguis 

 Clarell.banguis@iqor.com 

 Training Manager  RMS Collect, IQOR Dasmarinas


John Jynell C. Motilla
E-Commerce Amazon & Shopify Store Manager
Customer Service Team Management
jynell@yourvabuddy.com




Activities

PEAQ PERFORMANCE TRAINING for Leaders was trained in different coaching styles and techniques to improve performance and meet the client’s goal. 

MENTOR BOOTCAMP 2.0, trained on how to handle and support new learners based on their personality and learning curve using different coaching techniques. 

sQolar Leadership Program Graduate, focused on aspiring leaders. Training on how to handle a team and or a cluster consists of leaders.

GROW Training – Focusing on self-discovery and performance data analysis. Coach Essentials – Focusing on creating a culture and coaching preparations.

Timeline

EHR Support Specialist ( Part-Time )

Oracle Health
05.2023 - 02.2025

LEAP Mentor

RMS Collect IQOR Philippines
01.2021 - 03.2023

Supervisor in Operations

RMS Collect IQOR Philippines
10.2017 - Current

Customer Care Representative

RMS Collect IQOR Philippines
10.2017 - 12.2020

Sales Associate

Convergys NorthGate Alabang
11.2014 - 08.2017

Associate of Science - Hotel And Restaurant Management

Philippine Merchant Marine School
04.2001 -

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Faye Nicole FloresOperations Supervisor