Fauna Da Silva
Nurse
Makati City, Metro Manila
Summary
Proven professional with a track record of enhancing customer loyalty at Abc Dynamic through exceptional problem-solving and active listening skills. Expert in managing high-stress situations and fostering positive environments, evidenced by improved patient satisfaction ratings and student development. Skilled in customer service and critical thinking, adept at multitasking and verbal communication.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Abc Dynamic
01.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
High School Teacher
Colegio Elsa Bula
08.2023 - 12.2023
- Established a positive classroom environment by setting clear expectations and fostering open communication between students and teachers.
- Fostered positive and pleasant classroom culture while maintaining learning development goals.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Planned, developed, and executed lessons reflecting high school curriculum and core educational standards.
Nurse
Maria Agusta
02.2019 - 06.2021
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
Education
High School Diploma -
Kilamba Health Technician Training School
Luanda,Angola 04.2001 -
Skills
Customer Service
Timeline
Customer Service Representative
Abc Dynamic
01.2024 - Current
High School Teacher
Colegio Elsa Bula
08.2023 - 12.2023
Nurse
Maria Agusta
02.2019 - 06.2021
High School Diploma -
Kilamba Health Technician Training School
04.2001 -
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