Faulo Gleizer Lazaro
Customer Service Representative
Silang
Summary
Process professional with keen eye for detail and commitment to continuous improvement. Skilled in identifying process inefficiencies and implementing solutions that drive productivity. Highly collaborative team player known for reliability and adaptability. Expertise in process documentation and data analysis.
Overview
11
11
years of professional experience
Work History
Process Associate
Genpact Alabang
03.2024 - Current
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
- Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
Customer Service Teammate
TaskUs Lizzy’s Nook - Imus
11.2016 - 02.2020
- Contributed positively to the team''s overall performance by maintaining a positive attitude even in challenging situations.
- Mentored junior staff members, sharing best practices for effective communication and problem-solving techniques.
- Reduced average call duration by utilizing active listening skills and quickly identifying critical information needed for issue resolution.
- Developed strong relationships with clients by understanding their needs and providing personalized solutions.
- Enhanced customer satisfaction by addressing and resolving inquiries efficiently and professionally.
Customer Service Representative
Iqor Site 4 - SM Dasmariñas
06.2015 - 06.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Apprentice Operator
ON Semiconductor Phil. Inc.
09.2014 - 03.2015
- Enhanced workplace safety through regular equipment checks and maintenance procedures.
- Demonstrated adaptability by learning new technologies as they were implemented into the facility''s operations systems.
- Promoted a positive work environment through collaboration, open communication, and mutual respect among peers.
- Filled out necessary paperwork to complete apprenticeship.
- Strengthened communication within the team by actively participating in daily meetings and providing constructive feedback.
Education
Associate Degree - Computer Science
Asian Institute of Computer Studies
General Mariano Alvarez, Cavite04-2014
Secondary Diploma -
Bulihan National High School
Bulihan, Silang, Cavite03-2012
Elementary Diploma -
Bulihan Sites And Services Project Elementary School
Bulihan, Silang, Cavite03-2008
Skills
- Experienced with word processing and presentation tools
- Data encoder
- Process analysis
- Continuous improvement
- Call management
References
Danford, Glorioso, Team Leader, 09478856321, Genpact Alabang
Disclaimer
I do hereby certify that the above information are true and correct at the best of my knowledge and belief. Lazaro, Faulo Gleizer R. Applicant
Timeline
Process Associate
Genpact Alabang
03.2024 - Current
Customer Service Teammate
TaskUs Lizzy’s Nook - Imus
11.2016 - 02.2020
Customer Service Representative
Iqor Site 4 - SM Dasmariñas
06.2015 - 06.2016
Apprentice Operator
ON Semiconductor Phil. Inc.
09.2014 - 03.2015
Associate Degree - Computer Science
Asian Institute of Computer Studies
Secondary Diploma -
Bulihan National High School
Elementary Diploma -
Bulihan Sites And Services Project Elementary School
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