- SINGING
- COOKING
FATIMA V. GINANDOY
La Castellana
Summary
Motivated professional demonstrating strengths in customer interaction and technical support. Adapts to changing demands through effective communication and troubleshooting abilities. Committed to bringing a collaborative spirit and a proactive approach to future roles. Hard-working LOAN OFFICER with strong background in finance administration and customer service. Detail-orientated and methodical individual, proactive in identifying and recommending improvements to procedures.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
TELETECH
BACOLOD
11.2023 - 03.2024
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
- Helped customers set up new systems, applications and software.
- Provided clear and concise step-by-step technical support to guide clients.
- Provided technical assistance to customers via phone, email, and chat, resolving issues efficiently.
Customer Service Representative
TELEPERFORMANCE
CEBU
08.2021 - 04.2022
- Addressed customer service enquires quickly and accurately.
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Built rapport with customers through courteous and professional communications.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
LIVE IN CAREGIVER
JOEL LIM
Singapore
09.2018 - 09.2020
- Conducted light housekeeping duties, including laundry, cleaning, and organising, to maintain a safe environment.
- Administered prescribed medications and treatments to clients, following doctor's instructions and healthcare plans.
LOAN OFFICER
CENTER FOR COMMUNITY TRANSFORMATION
victorias
06.2016 - 01.2018
- Analysed customer financial statements and credit data to assess creditworthiness for loan approvals.
- Advised customers on best available loan products and credit options.
- Managed a portfolio of loans, monitoring compliance with terms and identifying risk factors.
Education
Bachelor of Science - Criminology
Carlos Hilado Memorial State College
binalbagan negros occidental01-2015
Secondary Level
La Castellana National High School
La Castellana Negros Occidental01-2011
Elementary level
CROSSING MAGALLON ELEMENTARY SCHOOL
MOISES PADILLA, NEGROS OCCIDENTAL01-2007
Skills
- Troubleshooting
- Technical support
- Software setup
- Customer communication
- Problem solving
- Call center experience
- Active listening
- Time management
Interests
Custom Section
- 32 YEARS OLD
- MARRIED
- MOTHER OF TO KIDS
- 65 KGS
- 5'2''
Timeline
Technical Support Representative
TELETECH
11.2023 - 03.2024
Customer Service Representative
TELEPERFORMANCE
08.2021 - 04.2022
LIVE IN CAREGIVER
JOEL LIM
09.2018 - 09.2020
LOAN OFFICER
CENTER FOR COMMUNITY TRANSFORMATION
06.2016 - 01.2018
Bachelor of Science - Criminology
Carlos Hilado Memorial State College
Secondary Level
La Castellana National High School
Elementary level
CROSSING MAGALLON ELEMENTARY SCHOOL