FATIMA REYES SANTOS (FAYE)
GAPAN CITY, NUEVA ECIJA,PHILIPPINES
Overview
9
9
years of professional experience
Work History
Sales Executive
AUTOHUB GROUP
BGC TAGUIG CITY
06.2022 - 04.2026
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Achieved company targets by implementing successful sales strategies.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Built exceptional customer satisfaction by delivering friendly service.
- Consistently achieved or surpassed sales targets.
- Cold called customers to build lead database.
- Coordinated sales efforts with marketing teams to increase profits.
- Customised service offerings to accommodate consumer needs.
- Showcased product features and benefits to drive sales.
- Contacted current and potential clients to promote, upsell and cross-sell products and services.
- Participated in continuous product development training to maximise sales potential.
- Utilised CRM systems to track interactions with clients, manage sales pipeline, and optimise sales processes.
Customer Relations Officer
AUTOHUB GROUP
BGC TAGUIG CITY
01.2021 - 06.2022
- Followed up on customer interactions to ensure satisfaction and address any additional needs.
- Remained calm under pressure to handle customer complaints and solve problems.
- Responded to customer emails with accurate, professional replies.
- Handled incoming telephone calls promptly, reducing customer waiting times and contributing to higher satisfaction ratings.
- Received calls and redirected individuals to relevant departments for smooth customer care.
- Attended to incoming enquiries within target timeframes.
- Maintained working knowledge of available products and services for enhanced customer service.
- Gave clients information about available products and services to build awareness.
- Met demands of high-volume customer enquiries and exceeded performance targets.
- Established positive rapport with customers across various channels, fostering trust and loyalty.
Administrative Assistant
Metropolitan Bank and Trust Company (Metrobank)
Makati City
06.2017 - 01.2018
- Managed incoming calls and emails, ensuring timely responses or directing queries to relevant departments.
- Responded to telephone calls to provide information, direct callers, and take messages promptly.
- Performed photocopying, updated files, and faxed communications to support staff operations.
Education
Bachelor of Business Administration - Entrepreneurial Management
RIZAL TECHNOLOGICAL UNIVERSITY
Mandaluyong City01-2017
Skills
- Lead generation
- Sales strategy implementation
- Product and service sales
- Customer relationship management
- CRM utilisation
- Highly organized
- Customer support
- Customer relations
- Problem solving
- Target setting
- Sales motivated
- Highly organized
- Up-selling techniques
- Communication skills
- Rapport building
- Highly organized
- Up-selling techniques
Timeline
Sales Executive
AUTOHUB GROUP
06.2022 - 04.2026
Customer Relations Officer
AUTOHUB GROUP
01.2021 - 06.2022
Administrative Assistant
Metropolitan Bank and Trust Company (Metrobank)
06.2017 - 01.2018
Bachelor of Business Administration - Entrepreneurial Management
RIZAL TECHNOLOGICAL UNIVERSITY