Fatima Joy Caluma
Antipolo City
Summary
Offering solid foundation in problem-solving and teamwork, eager to learn and develop in professional environment. Contributes keen ability to quickly grasp new concepts and apply them effectively in practical situations. Ready to use and develop analytical and project management skills in any given role.
Personable and highly adaptable, bringing strong analytical abilities and collaborative spirit. Proficient in data analysis and project management, with solid grasp of industry-specific software. Committed to driving impactful results and contributing to team success.
Overview
6
6
years of professional experience
Work History
AR, Nav Specialist
Servicore
07.2022 - 03.2023
- Executed daily operational tasks, ensuring adherence to quality standards and protocols.
- Coordinated with cross-functional teams to streamline processes and improve workflow efficiency.
- Assisted in developing training materials for new team members, enhancing onboarding experience.
- Analyzed data to identify trends, contributing to informed decision-making and strategic planning.
CSR
Concentrix
10.2021 - 02.2022
- Assisted customers with inquiries and issue resolution through various communication channels.
- Provided feedback on common issues to improve product knowledge and service strategies.
- Maintained accurate records of customer interactions, ensuring compliance with company standards.
- Demonstrated strong problem-solving skills by addressing customer concerns promptly and professionally.
Data Encoder
Total Link Promo Services Inc.
05.2021 - 10.2021
- Entered and verified data into company databases accurately.
- Maintained organized records, ensuring easy retrieval of information.
- Collaborated with team members to streamline data entry processes.
- Executed quality checks to ensure data integrity and consistency.
CSR
Quantrics Enterprises
03.2021 - 04.2021
Bank Teller
UCPB
05.2017 - 03.2018
- Processed customer transactions accurately and efficiently, ensuring compliance with banking policies.
- Assisted customers with account inquiries, providing timely and relevant information to enhance service experience.
- Operated cash register and balanced cash drawer daily, maintaining accountability for funds handled.
Education
Bachelor of Science - Banking And Finance
Our Lady of Fatima University
Antipolo City, Province Of Rizal, Philippines04-2017
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Timeline
AR, Nav Specialist
Servicore
07.2022 - 03.2023
CSR
Concentrix
10.2021 - 02.2022
Data Encoder
Total Link Promo Services Inc.
05.2021 - 10.2021
CSR
Quantrics Enterprises
03.2021 - 04.2021
Bank Teller
UCPB
05.2017 - 03.2018
Bachelor of Science - Banking And Finance
Our Lady of Fatima University
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