Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Fatima Afable

Vice President For Central Supervision
Quezon City

Summary

Experienced Operations Manager with 20+ years in the financial services industry, specializing in operations management, contact center leadership, vendor coordination, customer experience enhancement, and NGO management. Strong background in process development, team management, risk mitigation, and regulatory compliance. FINRA Series 7 certified.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Vice President for Central Supervision

JPMorgan Chase
05.2019 - Current
  • Leads Electronic Communications Surveillance oversight for licensed bank and brokerage representatives across North America, and monitored individuals in APAC and EMEA; ensuring regulatory compliance, strengthening the firm’s global controls framework, and driving proactive risk mitigation.
  • Partners with senior leadership to define strategic initiatives and long-term objectives, aligning surveillance programs with enterprise-wide business priorities and regulatory expectations.
  • Drives operational excellence by identifying and executing opportunities to streamline business process flows, enhance productivity, and optimize resource allocation.
  • Champions a culture of continuous improvement, fostering innovation, embedding best practices, and enabling sustainable organizational growth.
  • Leverages global expertise to influence policy design, enhance surveillance capabilities, and deliver forward-looking solutions that support both regulatory compliance and business resilience.
  • Serves as Co-Chair of the Manila Volunteer Chapter for the Corporate Centers, leading community engagement initiatives and advancing the firm’s commitment to social responsibility.

Operations Manager - Payment Services

E*TRADE Information Services, LLC
10.2010 - 07.2017
  • Directed end-to-end Payment Services operations, including ACH, check processing, bill pay, and settlements, ensuring efficiency, accuracy, and risk mitigation across critical transaction processes.
  • Oversaw Deposit Operations and Correspondence Processing, strengthening controls, optimizing workflows, and safeguarding client experience.
  • Led Business Continuity Planning (BCP) for multiple departments, designing and implementing resiliency strategies to maintain operational readiness in the event of facility, technology, or workforce disruptions.
  • Chaired the Site Culture Organization across Manila operations, driving employee engagement, leading cross-LOB initiatives, managing budgets, and fostering a cohesive workplace culture.
  • Recruited, developed, and coached a leadership bench of supervisors and team leads, cultivating high-performing teams and strengthening succession pipelines.
  • Ensured alignment with internal risk and regulatory control frameworks, embedding compliance into day-to-day operations and reducing exposure to operational risk.
  • Monitored and optimized team performance, ensuring adherence to SLAs, consistent service delivery, and continuous process improvement.

Operations Supervisor – Payment Services

E*TRADE Information Services, LLC
02.2009 - 10.2010
  • Supervised day-to-day team performance, ensuring consistent adherence to SLAs, operational accuracy, and productivity targets.
  • Mentored and developed Lead Analysts, strengthening leadership bench and supporting succession planning within the organization.
  • Provided targeted coaching and performance feedback, driving continuous improvement in quality, compliance, and risk management standards.
  • Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.

Lead Operations Analyst – Payment Services

E*TRADE Information Services, LLC
09.2007 - 02.2009
  • Led transition of New Accounts & Account Maintenance functions from the U.S. to the Manila site.
  • Managed multiple back-office operations teams, including Fraud Review and Account Clean-Up.
  • Developed staff scoring system for performance tracking and quality assurance.
  • Handled escalations and queue/workload balancing.

Team Leader

Access Worldwide, LLC
10.2005 - 09.2007
  • Managed inbound customer service (E*TRADE Financial) and outbound sales teams.
  • Delivered performance coaching and quality monitoring.

Quality Improvement Specialist / Directory Assistance Team Expert

iTouch Point Softech Pvt Ltd
11.2004 - 06.2005
  • Conducted call evaluations, agent coaching, and performance analysis.
  • Assisted in floor supervision and escalation handling.

Education

Sports Studies

University of The Philippines

Skills

  • Operations Management
  • Payment Services & Deposit Operations
  • Vendor Management
  • Risk & Compliance Management
  • Coaching & Mentorship
  • Business Continuity Planning
  • Team Development
  • Process Improvement
  • Stakeholder Monitoring
  • Volunteerism & Event Planning
  • Staff Recruitment & Training
  • Process improvement

Certification

FINRA Series 7

Timeline

Vice President for Central Supervision

JPMorgan Chase
05.2019 - Current

Operations Manager - Payment Services

E*TRADE Information Services, LLC
10.2010 - 07.2017

Operations Supervisor – Payment Services

E*TRADE Information Services, LLC
02.2009 - 10.2010

Lead Operations Analyst – Payment Services

E*TRADE Information Services, LLC
09.2007 - 02.2009

Team Leader

Access Worldwide, LLC
10.2005 - 09.2007

Quality Improvement Specialist / Directory Assistance Team Expert

iTouch Point Softech Pvt Ltd
11.2004 - 06.2005

Sports Studies

University of The Philippines

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Fatima AfableVice President For Central Supervision