Farrah Luna
44 Tac An Rd Talamban Cebu City
Summary
Adept at navigating high-stress environments, I enhanced customer loyalty and satisfaction at Convergys through empathetic dispute resolution and accurate information delivery. My tenure at Sykes Asia further honed my technical support skills, ensuring timely resolution of complex issues. Proficient in multitasking and communication, I excel in team settings, consistently improving user experiences.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Convergys
11.2010 - 08.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Technical Support Representative
Sykes Asia
08.2006 - 08.2010
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
Diploma in Professional Education -
Cebu Technological University
M.J. Cuenco Avenue Cor R. Palma Street Cebu City03-2006
Bachelor of Science - Business Administration
University of San Carlos
P. Del Rosario Street Cebu City10-2000
Skills
- Customer Service
- Fast Learner
- Time Management
- Ability to Multitask
- Ability to Work Under Pressure
- Adaptability
- Communication Skills
- Ability to Work in a Team
Timeline
Customer Service Representative
Convergys
11.2010 - 08.2013
Technical Support Representative
Sykes Asia
08.2006 - 08.2010
Diploma in Professional Education -
Cebu Technological University
Bachelor of Science - Business Administration
University of San Carlos
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