Farhanna Macabando
General Santos City
Summary
Accomplished Training Associate with a proven track record at Wizard Manpower and Allied Services INC., enhancing team performance and customer satisfaction through effective coaching and leadership training. Skilled in e-learning development and performance assessment, I've driven project success rates up by fostering cross-functional collaborations and implementing strategic improvements.
Overview
7
7
years of professional experience
Work History
Training Associate
Wizard Manpower and Allied Services INC.
2nd Floor Meetrovi Building Brgy. East General Santos City
06.2023 - Current
- Mentored junior staff members, fostering professional growth and improving overall team performance.
- Increased teamwork efficiency by creating cross-functional collaborations among various departments involved in the projects.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted post-project evaluations to identify areas for improvement and implemented changes as needed for future projects.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Monitored project progress closely, making adjustments as necessary to keep timelines on track without sacrificing quality or safety standards.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
On Site Supervisor
Wizard Manpower and Allied Services INC.
Jollibee SM Mall Of Gensan
12.2020 - 05.2023
- Mentored junior staff members, fostering professional growth and improving overall team performance.
- Increased teamwork efficiency by creating cross-functional collaborations among various departments involved in the projects.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted post-project evaluations to identify areas for improvement and implemented changes as needed for future projects.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Monitored project progress closely, making adjustments as necessary to keep timelines on track without sacrificing quality or safety standards.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Senior Crew
Fremont Food Corporation
Jollibee SM Mall Of Gensan
08.2019 - 08.2020
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Service Crew Member
Wizard Manpower and Allied Services INC.
Jollibee SM Mall Of Gensan
02.2018 - 08.2019
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Operated cash registers and POS systems, handling over $Amount in cash daily.
- Maintained a clean and organized work environment for improved customer experiences.
Education
Bacherlor Of Science Business Administration - Financial Management
Gensatos Foundation Collagr INC.
Bulaong General Santos City05.2022
Skills
- Training evaluation
- E-learning development
- Training delivery
- Performance assessment
- Learning management systems
- Coaching and mentoring
- Leadership training
Timeline
Training Associate
Wizard Manpower and Allied Services INC.
06.2023 - Current
On Site Supervisor
Wizard Manpower and Allied Services INC.
12.2020 - 05.2023
Senior Crew
Fremont Food Corporation
08.2019 - 08.2020
Service Crew Member
Wizard Manpower and Allied Services INC.
02.2018 - 08.2019
Bacherlor Of Science Business Administration - Financial Management
Gensatos Foundation Collagr INC.