Farhanna Macabando
General Santos City
Summary
Accomplished Training Associate with a proven track record at Wizard Manpower and Allied Services INC., enhancing team performance and customer satisfaction through effective coaching and leadership training. Skilled in e-learning development and performance assessment, I've driven project success rates up by fostering cross-functional collaborations and implementing strategic improvements.
Overview
7
7
years of professional experience
Work History
Training Associate
Wizard Manpower and Allied Services INC.
06.2023 - Current
- Mentored junior staff members, fostering professional growth and improving overall team performance.
- Increased teamwork efficiency by creating cross-functional collaborations among various departments involved in the projects.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted post-project evaluations to identify areas for improvement and implemented changes as needed for future projects.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Monitored project progress closely, making adjustments as necessary to keep timelines on track without sacrificing quality or safety standards.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
On Site Supervisor
Wizard Manpower and Allied Services INC.
12.2020 - 05.2023
- Mentored junior staff members, fostering professional growth and improving overall team performance.
- Increased teamwork efficiency by creating cross-functional collaborations among various departments involved in the projects.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted post-project evaluations to identify areas for improvement and implemented changes as needed for future projects.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Monitored project progress closely, making adjustments as necessary to keep timelines on track without sacrificing quality or safety standards.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Senior Crew
Fremont Food Corporation
08.2019 - 08.2020
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Service Crew Member
Wizard Manpower and Allied Services INC.
02.2018 - 08.2019
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Operated cash registers and POS systems, handling over $Amount in cash daily.
- Maintained a clean and organized work environment for improved customer experiences.
Education
Bacherlor Of Science Business Administration - Financial Management
Gensatos Foundation Collagr INC.
Bulaong General Santos City05.2022
Skills
- Training evaluation
- E-learning development
- Training delivery
- Performance assessment
- Learning management systems
- Coaching and mentoring
- Leadership training
Timeline
Training Associate
Wizard Manpower and Allied Services INC.
06.2023 - Current
On Site Supervisor
Wizard Manpower and Allied Services INC.
12.2020 - 05.2023
Senior Crew
Fremont Food Corporation
08.2019 - 08.2020
Service Crew Member
Wizard Manpower and Allied Services INC.
02.2018 - 08.2019
Bacherlor Of Science Business Administration - Financial Management
Gensatos Foundation Collagr INC.
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