Summary
Overview
Work History
Education
Skills
REFERRENCE
Timeline
Generic
FARAH MAE ESPINA

FARAH MAE ESPINA

CUSTOMER SERVICE AGENT | TELEPHONE SALES AGENT
Makati City, Metro Manila

Summary

To be part of the fast growing company which offers continues opportunity for an excellent career development.

Overview

9
9
years of professional experience

Work History

LIVE SELLER/BUSINESS OWNER

PETITELEPARIS FASHION BOUTIQUE
01.2024 - 01.2025
  • Live Selling
  • Processing Orders, Tracking Orders
  • Managing Financial Records
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Developed promotional strategies to increase awareness and achieve sales goals.

ONLINE LIVE SELLER/ VIDEO PRESENTER

XMEDIA CORPORATION
01.2022 - 01.2023
  • Live Selling Products from many different brands
  • Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
  • Responded to customers' complaints regarding service and product quality to solve issues.

FINANCIAL CHAT SUPPORT

POWERGATE COMPANY
MANDAUE CITY
01.2020 - 01.2021
  • Company Overview: Mandaue City, City Time Square
  • Answering Inquiries related to billing, payments
  • Preparing and Issuing Invoices, Billing Issues, Answers Questions, Resolves
  • Mandaue City, City Time Square

CUSTOMER CARE ASSISTANCE

THE RESULTS COMPANY
LAPU-LAPU CITY
01.2019 - 01.2020
  • Company Overview: Sirius XM Account
  • Resolves Billing Issues, Answers Questions, Resolves Complaints
  • Sirius XM Account

CUSTOMER SERVICE REPRESENTATIVE

CONCENTRIX
01.2016 - 01.2018
  • Company Overview: Amazon (Retail) Account
  • Provide Assistance, Resolve Complaints, Answer Questions and Process Orders
  • Amazon (Retail) Account

Education

Elementary -

SAINT LOUIS SCHOOL OF MANDAUE
SUDLON MAGUIKAY MANDAUE CITY

High School -

CEBU HOLY INSTITUTE OF MARY
CUBACUB MANDAUE CITY

Bachelor of Science - TOURISM MANAGEMENT

UNIVERSITY OF CEBU- BANILAD CAMPUS

Skills

Social media marketing

REFERRENCE

PELL (MANDARIN TEAM LEADER)

09277718568

NIN (TEAM LEADER)

09323945330

FRANCE SERRANO (QUALITY ANALYST)

09606831328

AUGRACE (TEAM LEADER)

09171146074

EDLYN BRAVO(QUALITY ANALYST)

09565077807

Timeline

LIVE SELLER/BUSINESS OWNER

PETITELEPARIS FASHION BOUTIQUE
01.2024 - 01.2025

ONLINE LIVE SELLER/ VIDEO PRESENTER

XMEDIA CORPORATION
01.2022 - 01.2023

FINANCIAL CHAT SUPPORT

POWERGATE COMPANY
01.2020 - 01.2021

CUSTOMER CARE ASSISTANCE

THE RESULTS COMPANY
01.2019 - 01.2020

CUSTOMER SERVICE REPRESENTATIVE

CONCENTRIX
01.2016 - 01.2018

Elementary -

SAINT LOUIS SCHOOL OF MANDAUE

Bachelor of Science - TOURISM MANAGEMENT

UNIVERSITY OF CEBU- BANILAD CAMPUS

High School -

CEBU HOLY INSTITUTE OF MARY

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FARAH MAE ESPINACUSTOMER SERVICE AGENT | TELEPHONE SALES AGENT