FAITH MARIANO CLARO
BAro, Asingan, Pangasinan,Philippines
Summary
Motivated professional demonstrating strengths in customer engagement and support. Adapts to diverse customer needs through active listening and problem-solving skills. Committed to fostering positive experiences that drive satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Qualfon Philippines
Manila
11.2024 - 05.2026
- Resolved customer service enquiries swiftly and accurately, ensuring timely support.
- Guided customers through product-related questions, feedback, and complaints, enhancing their experience.
- Maximised customer satisfaction by resolving service issues promptly.
- Demonstrated empathy towards customers throughout each call by actively listening and responding to their concerns.
- Built rapport with customers through courteous and professional communications.
- Documented customer interactions thoroughly, capturing inquiries, comments, and resolutions for ongoing reference.
Customer Care Representative
Alorica
Makati
06.2024 - 11.2024
- Managed high-volume telephone calls to effectively resolve customer queries, enhancing overall service experience.
- Resolved customer complaints with empathy and professionalism, leading to increased satisfaction and loyalty.
- Applied strong problem-solving skills to resolve complex customer issues, contributing to improved customer retention.
- Kept detailed records of customer interactions for future reference.
- Delivered personalised customer service by understanding individual needs and preferences, leading to higher customer satisfaction scores.
- Maintained up-to-date knowledge of products, services, and policies to provide informed support to customers.
- Managed customer accounts, including updates, billing inquiries, and account settings adjustments for enhanced user experience.
- Provided technical support and troubleshooting advice for customers experiencing difficulties with products or services.
- Engaged with customers by actively listening to their complaints and asking detailed questions to clarify issues.
Market Research Interviewer
Dynata
Davao
08.2020 - 11.2020
- Asked targeted questions to obtain key demographic information, including name, age, and address.
- Explained interview procedures to establish trust with participants.
- Applied appropriate interview technique to draw out relevant, reliable information.
- Communicated significance of participation to eligible individuals, enhancing enrolment and interview completion rates.
- Clarified survey objectives and procedures to interviewees, improving their understanding and engagement.
- Managed confidential candidate information with utmost discretion, upholding data protection principles and fostering trust in the interview process.
- Followed established protocols and policies to guarantee collection of accurate and valid data.
Customer Service Representative
Inspiron Relia
Pasig
04.2020 - 06.2020
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Maintained accurate records of customer interactions to ensure effective follow-up and enhance service delivery.
- Monitored customer satisfaction metrics to identify trends and inform strategies that improved service quality.
- Built rapport with customers through courteous and professional communications.
- Processed and issued product orders and service upgrades for customers.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Developed empathetic client relationships that contributed to a strong reputation for exceeding sales goals.
Education
Bachelor of Science - Nursing
Panpacific University of Northern Philippines
Urdaneta01-2005
Secondary
Divine Word College of Urdaneta
Urdaneta01-2000
Elementary
Mother Goose Montessori Center
Urdaneta01-1996
Skills
- Customer Service
- Call handling
- Technical support
- Customer relationship management
- Product knowledge
- Problem resolution
- Problem-solving
- Multi-tasking
- Written and verbal communication skills
- Active listening
- Rapport building
- Basic computer knowledge
Timeline
Customer Service Representative
Qualfon Philippines
11.2024 - 05.2026
Customer Care Representative
Alorica
06.2024 - 11.2024
Market Research Interviewer
Dynata
08.2020 - 11.2020
Customer Service Representative
Inspiron Relia
04.2020 - 06.2020
Bachelor of Science - Nursing
Panpacific University of Northern Philippines
Secondary
Divine Word College of Urdaneta
Elementary
Mother Goose Montessori Center