Faith Abigael Zozobrado
Customer Service Specialist
Pasay, Metro Manila
Summary
Bright and friendly Live Chat Agent demonstrates strong customer service skills to deliver value-added resources. Adaptable and quick learner with problem-solving skills. Can work multi-task as I've handled chats, emails and calls on one account.
Overview
11
11
years of professional experience
Work History
Outbound Sales Executive (ANZ)
Sales Rain
Pasig
03.2024 - 09.2024
- Initiated communication with past clientele and provided them incentives in the form of vouchers for receiving their feedback
- Achieved sales targets and exceeded customer satisfaction by providing exceptional outbound sales and customer care services.
- Appointed as a Team Captain to support and guide team members in the absence or unavailability of the Team Leader.
Customer Support Advisor
NCH Customer Support Services Inc.
5 2022 - 02.2024
- Resolved customer queries and problems using effective communication and providing step-by-step solutions regarding their Online Gaming Account.
- Answered customer questions through a variety of different platforms such as live chat, phone and email using Zendesk and Genesys.
Messaging Agent (CSR/ TSR/Sales Advisor) AU
Telco Services International PTY LTD
09.2021 - 02.2022
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analyzed information and provided solutions to problems regarding their internet connection, mobile plans and cable via live messaging.
Talent Agency Manager
Crystal Class Agency ( BIGO LIVE)
11.2020 - 08.2021
- Conducted thorough talent hunts to select the best candidates for live-streaming events.
- Supervised talents and collaborated with other Agency Managers.
- Monitored daily tasks of team members to ensure achievement of quotas.
Customer Service Associate
AMAZON OPERATION SERVICES PHIL.
11.2019 - 10.2020
- Maintained excellent customer relationships by efficiently solving queries, complaints, and issues via live chat, emails, or calls.
- As an Account Change Specialist, I handled customers who didn't pass the verification process.
- Verifying if the customer is the account owner to prevent the account from being hacked.
Customer Service Representative Tier II ( TSR/CSR)
Telus International Phils Inc.
05.2019 - 10.2019
- Helped business owners or web designers feel valued and appreciated by proactively going the extra mile to solve queries and complaints regarding their website account.
- Answered customer questions through a variety of different platforms such as live chat, phone and email.
Live Chat Advisor
Intelenet Global Services Inc.
08.2017 - 08.2018
- Answered incoming customer contact via live chat to resolve issues and inquiries regarding their online banking account, transfers, charges, and disputes.
- Complied with privacy requirements and legislative obligations to avoid compromising confidentiality, privacy, and integrity of information.
Senior Call Center Associate
Asia Premier One Source Inc.,
09.2016 - 08.2017
- Monitoring the testing process using software to verify each individual's identity, prevent fraud, and guarantee the completion of a test or exam.
- Kept testing materials secured and confidential to prevent cheating when completing an online exam.
- Supervised students throughout the examination to deter cheating by watching over them via their webcam.
Service Crew Member
USBYG Corp. (Mcdonald's)
06.2013 - 08.2014
- Accurately placed orders into point-of-sale systems, using card readers or cash registers to process payments and provide change when necessary.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
College Undergraduate - BSBA Major In Internal Auditing
Far Eastern University
TESDA passer - Baking and Pastry Production
Imus Institue
Certificate of Higher Education - High School
Gen. Emilio Aguinaldo National High School
Certificate of Higher Education - 2nd Year High School
Divine Jesus Learning Center
Intermediate - Elementary Graduate
Golden Values Montessori School
Skills
- Point of Sale (POS) systems
- Customer service
- Data processing
- Basic troubleshooting
- Knowledge of Zendesk, Live Person, Salesforce, Genesys, Gmail, Outlook, MS Teams, Microsoft Office, Facebook, Messenger, Instagram, Tiktok, Indeed, Slack, Wix
- Client communication
- Sales
- Upselling expertise
Character Reference
- Matt Moreno- Shift Leader -NCH Customer Support Services Inc.
- Email: mvm.316@gmail.com
- Contact Number: 09152574344
- Jayson Benitez- Team Manager
- NCH Customer Support Services Inc.
- Contact number: 09615107862
- Acer Rodriguez- Sales Rain ANZ Team Leader
- Contact number: 09914482444
Timeline
Outbound Sales Executive (ANZ)
Sales Rain
03.2024 - 09.2024
Messaging Agent (CSR/ TSR/Sales Advisor) AU
Telco Services International PTY LTD
09.2021 - 02.2022
Talent Agency Manager
Crystal Class Agency ( BIGO LIVE)
11.2020 - 08.2021
Customer Service Associate
AMAZON OPERATION SERVICES PHIL.
11.2019 - 10.2020
Customer Service Representative Tier II ( TSR/CSR)
Telus International Phils Inc.
05.2019 - 10.2019
Live Chat Advisor
Intelenet Global Services Inc.
08.2017 - 08.2018
Senior Call Center Associate
Asia Premier One Source Inc.,
09.2016 - 08.2017
Service Crew Member
USBYG Corp. (Mcdonald's)
06.2013 - 08.2014
Customer Support Advisor
NCH Customer Support Services Inc.
5 2022 - 02.2024
College Undergraduate - BSBA Major In Internal Auditing
Far Eastern University
TESDA passer - Baking and Pastry Production
Imus Institue
Certificate of Higher Education - High School
Gen. Emilio Aguinaldo National High School
Certificate of Higher Education - 2nd Year High School
Divine Jesus Learning Center
Intermediate - Elementary Graduate
Golden Values Montessori School
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