Faith R. Benarao
Life Insurance Servicing Rep| Contract Analyst | Closing OIC I Escrow Specialist
Dumaguete City
Summary
Highly organized and proactive professional with extensive experience in guidance program proposal development, virtual assistance in property management, and customer service. Proven expertise in drafting, presenting, and implementing student-centered guidance initiatives while efficiently coordinating property viewings and administrative tasks in rental management. Committed to delivering exceptional support within high-volume e-commerce channels, leveraging strong research skills and process improvement strategies. Recognized for enhancing organizational operations and boosting client satisfaction through effective digital communication and collaborative problem-solving.
Overview
8
8
years of professional experience
13
13
years of post-secondary education
5
5
Languages
Work History
Life Settlement Insurance Servicing Representative
Institutional Life Services, LLC
05.2019 - 01.2025
- In charge of managing an assigned team with daily tasks, handling all daily and weekly reports, as well as carrying out due diligence and compliance reviews.
- Responsible for preparing, analyzing, and reviewing company contracts for clients, including Third Party Authorization forms, Change of Ownership forms, and Beneficiary forms.
- In charge of call center duties to the relevant banks and life insurance carriers about matters involving clients' policy document requests, contract analysis, as well as their life settlement transactions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Intern
Philippines Mental Health Assoc., Inc. | Dumaguete Chapter
11.2018 - 03.2019
- In charge of assisting on-site psychologists and psychometricians with the clinic’s daily psychological test administrations and assessments.
- Handling administrative matters, such as conducting and facilitating focus group discussions, clinical training seminars, and relevant community work.
Intern
Negros Oriental High School Guidance Office
06.2018 - 10.2018
- In charge of assisting the on-site school counselor with students' emotional and social development assessments, as well as their educational needs.
- Assisted in drafting, organizing, and presenting comprehensive guidance program proposals tailored to student needs and institutional goals.
- Conducted research on best practices and current trends in guidance counseling to inform program design.
Virtual Assistant
Power Property Management
07.2017 - 02.2018
- Provided comprehensive administrative support to property managers, tenants, and prospective renters via email, phone, and online platforms.
- Efficiently coordinated and scheduled property viewing appointments, serving as the primary point of contact for prospective tenants, and ensuring timely communication about available time slots and property details.
- Maintained accurate digital records of scheduled viewings, applicant correspondence, and rental inquiries to streamline the property showing process.
Customer Service Representative
1-800-flowers.com
03.2017 - 06.2017
- Handled customer concerns and resolved complaints promptly to ensure positive experiences, and foster brand loyalty.
- Processed order modifications, refunds, and replacements while maintaining accurate records of customer interactions.
- Collaborated with fulfillment teams to track shipments and coordinate special requests, such as gift messages and delivery timelines.
- Demonstrated in-depth knowledge of floral products and promotional offerings to provide personalized recommendations, and maximize sales opportunities.
Education
Master of Arts - Psychology
Silliman University
Dumaguete City, Negros Oriental 01.2024 - Current
Bachelor of Science - Psychology
Negros Oriental State University
Dumaguete City, Negros Oriental 01.2015 - 01.2019
High School Diploma - undefined
Presbyterian Theological College
Dumaguete City, Negros Oriental 01.2011 - 01.2014
Elementary School Diploma - undefined
North City Elementary School
Dumaguete City, Negros Oriental 01.2006 - 01.2010
Skills
Skilled in Contract Preparation, Analysis and Review
Customer support
Paperwork processing
Data entry proficiency
Client services
Client relationship building
Goal-oriented mindset
Customer relations
Multitasking Abilities
Excellent communication
Reliability
Performance management
References
Maria Catherina M. Tondo
+63 90685 84458
mariacatherinamirasol1124@gmail.com
Dumaguete City, Negros Oriental, Philippines 6200
Timeline
Master of Arts - Psychology
Silliman University
01.2024 - Current
Life Settlement Insurance Servicing Representative
Institutional Life Services, LLC
05.2019 - 01.2025
Intern
Philippines Mental Health Assoc., Inc. | Dumaguete Chapter
11.2018 - 03.2019
Intern
Negros Oriental High School Guidance Office
06.2018 - 10.2018
Virtual Assistant
Power Property Management
07.2017 - 02.2018
Customer Service Representative
1-800-flowers.com
03.2017 - 06.2017
Bachelor of Science - Psychology
Negros Oriental State University
01.2015 - 01.2019
High School Diploma - undefined
Presbyterian Theological College
01.2011 - 01.2014
Elementary School Diploma - undefined
North City Elementary School
01.2006 - 01.2010
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