Summary
Overview
Work History
Education
Skills
Character References
Timeline
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Faith Lacson

Danao, Cebu City

Summary

I performed well as a Customer Service Representative at Eperformax Contact Centers and BPO, using my enthusiasm and problem-solving skills to increase client loyalty. Customer fulfillment was much increased by my kind complaint handling and thinking strategically, displaying my capacity to resolve issues with well-informed suggestions and promote satisfying experiences.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Eperformax Contact Centers and BPO
Lahug, Cebu City
07.2023 - 10.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

Bachelor In Industrial Technology - Computer Technology

Cebu Technological University- Danao Campus
Sabang, Danao City, Cebu
06.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Complaint Handling
  • Critical Thinking
  • Computer Proficiency

Character References

Gladys Pagatpat

Account Supervisor

+639380772203

Grant Roluna

Associate Coach

+639150380485

Timeline

Customer Service Representative

Eperformax Contact Centers and BPO
07.2023 - 10.2024

Bachelor In Industrial Technology - Computer Technology

Cebu Technological University- Danao Campus
Faith Lacson