Faith Cadang

• Delivered high-quality service to luxury clients and celebrities, ensuring a premium customer experience.
• Built strong client relationships with a focus on trust and professionalism
• Managed inventory, coordinated with goldsmiths, and followed up on custom orders.
• Operated jewelry tools such as GIA ID100 and microscope for stone verification.
• Developed communication and sales skills while maintaining long-term client relationships
• Managed after-sales support including preparing invoices, processing payments, and coordinating order follow-ups
• Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
• Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
• Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
• Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
• Developed comprehensive knowledge of gemstones and metals, becoming go-to resource for both customers and colleagues.
• Followed up with goldsmiths and monitored progress to ensure timely completion of each order.
• Tracked and recorded the costing of jewelry pieces from start to finish.
• Coordinated with the production team to make sure quality standards and deadlines were met.
• Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.

• Co-managed a small family business, handling purchasing, selling, and customer service.
• Supervised one staff member and handled basic bookkeeping and transactions.
• Managed daily operations, inventory, and distribution to wet markets and small stores in Laguna.
• Coordinated with clients and suppliers to ensure quality products and reliable service.
• Supervised staff and managed finances effectively.
• Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
• Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.

Certifications:

Masterclass Virtual Assistant Course Completion Certificate,

Best in Email Management Certificate of Appreciation

Gold Certicate of Completion for Freelancing Course

3 ½ years completed