FAHREL GREI BRESENIO
IT HELPDESK ADMINISTRATOR
Cainta
Summary
Results-driven Helpdesk Administrator with 6+ years of experience in system administration, network management, and technical support. Expert in managing complex environments involving G Suite, Office 365, and Azure Directory, alongside physical infrastructure like Fortinet networking and HikVision security systems. Proven track record in optimizing IT operations through RMM tools (Atera, Ninja) and proactive IT asset management. A self-motivated leader adept at solving high-level technical problems and maintaining seamless business continuity.
Overview
8
8
years of professional experience
2
2
Certifications
2
2
Languages
Work History
IT Helpdesk Administrator
CF Solutions Philippines
03.2025 - Current
- System Administration: Administer G Suite by Google Cloud, Dialpad, Microsoft Intune, Microsoft Exchange, Office 365, VOIP Phone, iVMS-4200, Active Directory, Azure Directory, Atera RMM, Ninja RMM, ConnectWise Management, Datto RMM, and Windows Server Manager 2016.
- Surveillance and Security: Manage CCTV systems for surveillance compliance and biometric systems (HikVision) for secure access control.
- Network and Communication: Manage Wi-Fi systems (Fortinet), softphone systems (Yealink), and handle physical switches (Fortinet 148F) to ensure robust network infrastructure.
- Technical Support: Provide troubleshooting solutions for desktop, network, and server issues, supporting Microsoft products, and recommending system and hardware upgrades.
- Infrastructure Procurement & Tracking: Managed the end-to-end lifecycle of company assets, from procurement and documentation to the decommission of legacy hardware, supporting a seamless hardware upgrade cycle for 300 employees
IT Helpdesk Administrator
MicroSourcing
06.2023 - 02.2025
- System Administration: Administer G Suite by Google Cloud, Dialpad, Microsoft Intune, Microsoft Exchange, Office 365, Hosted Edge Communication, iVMS-4200, Active Directory, Azure Directory, Atera RMM, ConnectWise Management, Datto RMM.
- Helpdesk Management: Oversee the Helpdesk System (WellCare System Company’s proprietary ticketing system) to ensure timely resolution of technical issues.
- Surveillance and Security: Manage CCTV systems for surveillance compliance and biometric systems (HikVision) for secure access control.
- Network and Communication: Manage Wi-Fi systems (Fortinet), softphone systems (Yealink), and handle physical switches (Fortinet 148F) to ensure robust network infrastructure.
- Technical Support: Provide troubleshooting solutions for desktop, network, and server issues, supporting Microsoft products, and recommending system and hardware upgrades.
Desktop Support Engineer
Enshored Inc.
06.2022 - 06.2023
- Managed CCTV, biometric, and Wi-Fi systems, ensuring security and network reliability.
- Provided technical support, troubleshooting desktop, network, and server issues, and recommending system upgrades.
IT Helpdesk (PLDT)
Unison Computer Systems Inc.
03.2019 - 06.2022
- Provided technical support and troubleshooting via Remote Desktop, ServiceNow ticketing system, and MS Teams to resolve user concerns.
- Managed software configurations, system monitoring (Nagios, CBS), and application installations/uninstallations to ensure smooth IT operations.
IT Operations
Hype Transport System Inc.
08.2018 - 01.2019
- Provided technical support, network troubleshooting, and laptop diagnostics to ensure seamless IT operations.
- Managed driver account creation, backend system support, and data operations.
- Remote Support: Resolve technical problems using encoding for efficient workflow.
- PC Remote and server remote tools for hosted servers.
- Configuration and Procurement: Configure network devices and coordinate procurement processes to meet organizational needs.
- Standard Operating Procedures (SOP): Develop and manage company SOPs to ensure consistent and efficient operations.
- Cloud Services: Manage Amazon Workspaces to provide virtual desktop solutions.
- IT Asset Management: Oversee IT asset management to maintain accurate inventory and lifecycle management of hardware and software resources.
Education
Bachelor of Science - Information Technology
Systems Technology Institute (STI College)
Cainta, Rizal, Philippines01.2018
Skills
- Directory Services: Proficient in managing Active Directory,MSP Tools (Atera & Ninja), and JumpCloud Active Directory
- Cloud & Email Platforms: Extensive experience administering Microsoft 365, Office 365, Microsoft Exchange, and G Suite by Google Cloud
- Server Management: Experienced with Windows Server Manager 2016 and providing support for hosted servers
- Hardware Management: Hands-on experience with physical Fortinet 148F switches, cabling in the server & Wifi system
- Communication Systems: Administration of Dialpad, Yealink softphone systems, and VOIP phone
- IT Asset Management (ITAM): Responsible for the full lifecycle management of hardware and software resources
Certification
2022: NAS Training - Network-Attached Storage (NAS) training.
SEMINARS ATTENDED
2023: HIPAA Training - Covered regulations and compliance in healthcare data privacy.
2025: HIPAA Training - Covered regulations and compliance in healthcare data privacy.
2026: HIPAA Training - Covered regulations and compliance in healthcare data privacy.
Timeline
IT Helpdesk Administrator
CF Solutions Philippines
03.2025 - Current
IT Helpdesk Administrator
MicroSourcing
06.2023 - 02.2025
Desktop Support Engineer
Enshored Inc.
06.2022 - 06.2023
IT Helpdesk (PLDT)
Unison Computer Systems Inc.
03.2019 - 06.2022
IT Operations
Hype Transport System Inc.
08.2018 - 01.2019
Bachelor of Science - Information Technology
Systems Technology Institute (STI College)