Fady Assaf
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Retention Specialist- French Speaker
XtendOps
08.2024 - Current
- Perform hight volume of outbound calls.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Gathered feedback from departing customers to identify areas for improvement in products or services offered.
- Built constructive customer relationships to improve loyalty and recommendations.
- Persuade customers to re-initiate and purchase service products
- Boosted customer loyalty with introduction of rewards program tailored to frequent users.
Process Associate - French Speaker
Genpact
03.2023 - 09.2023
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
- Provided exceptional customer service when interacting with softwear users during process execution tasks.
- Communicate with customers using Live Chat , emails and Phone.
- Independent problem solver who took initiative in researching solutions without needing excessive supervision.
Sales Executive
DOLPHINS CALL
01.2022 - 06.2022
- Perform high volume of outbound calls
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently .
- Delivered persuasive spiel engaging potential customer to purchase our services .
- Demonstrate and guide potential customers through the application and payment methods .
- Follow up payment completion and close sale.
CSR - Arabic/French Speaker
CEA Flatworld Solutions
04.2019 - 12.2021
- Answered customer telephone calls promptly to avoid on-hold wait times
- Handle large number of emails daily
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Educated customers about billing, payment processing and support policies and procedures.
Entrepreneur
OWN BUSINESS - Lebanon
11.2015 - 01.2018
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Devised processes to boost long-term business success and increase profit levels.
- Determined business plan, mission statement, and vision.
- Produce , advertise , sell and distribute hand made product
Insurance Consultant
ALLIANZ INSURANCE-Beirut
01.2013 - 01.2015
- Life, Medical, Car insurance
- Prospect, find and call Leads
- Set up appointments and meetings
- Meet potential clients and conduct insurance plans presentations
- Explain insurance contracts and personalized insurance plans that suits best to our potential clients
- Close and sign insurance contracts
- Follow up and assist client with claim queries(hospitalizations, death and car accidents).
IT Technicien
ACT - Horch Tabet
04.2011 - 08.2013
- Troubleshoot computers and laptops problems (hardware, software, applications, drivers, etc.)
- Perform hardware and software installations
- Good knowledge in dealing with virus problems and Printers Maintenance
- Provide technical assistance, support and solutions to customers
- Experienced with hardware, software, and network issues
- Perform system upgrades as necessary for software and hardware related components as needed
- Troubleshooting, problem solving, and follow-up.
IT Support
Allianz SNA SAL - Hazmieh
03.2007 - 06.2010
- Manage and handle hardware and software technical failures and conduct necessary follow up
- Administer, set up and control of computers to be connected to network
- Perform hardware and software installations
- Provide technical assistance, support and solutions to users
- Perform system upgrades as necessary for software and hardware related components as needed.
Seasonal and Full Time Jobs
Food and Beverage Industry
08.2002 - 02.2007
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Bartending .
- Store Keeping
- Cashier
Education
Superior technician diploma in Business Computer - IT Bachelor
Institut Technique Des Frères Sacres Cœur - Gemayze
09.2003 - 07.2007
Highschool / Economics and Social Studies -
Collège Des Apôtres - Jounieh
09.1998 - 06.2002
Certificate of Achievement - Installation and maintenance of air conditioners and refrigerators
IECD , Institut Europeene De Cooperation Et De Developpement
02.2018 - 07.2018
Skills
Upselling and cross selling
Time management
Problem-solving abilities
Multitasking Abilities
Excellent communication
Self motivation
Active listening
Analytical thinking
Reliability
Personal Information
- Date of Birth: 04/23/83
- Nationality: Lebanese
Timeline
Retention Specialist- French Speaker
XtendOps
08.2024 - Current
Process Associate - French Speaker
Genpact
03.2023 - 09.2023
Sales Executive
DOLPHINS CALL
01.2022 - 06.2022
CSR - Arabic/French Speaker
CEA Flatworld Solutions
04.2019 - 12.2021
Certificate of Achievement - Installation and maintenance of air conditioners and refrigerators
IECD , Institut Europeene De Cooperation Et De Developpement
02.2018 - 07.2018
Entrepreneur
OWN BUSINESS - Lebanon
11.2015 - 01.2018
Insurance Consultant
ALLIANZ INSURANCE-Beirut
01.2013 - 01.2015
IT Technicien
ACT - Horch Tabet
04.2011 - 08.2013
IT Support
Allianz SNA SAL - Hazmieh
03.2007 - 06.2010
Superior technician diploma in Business Computer - IT Bachelor
Institut Technique Des Frères Sacres Cœur - Gemayze
09.2003 - 07.2007
Seasonal and Full Time Jobs
Food and Beverage Industry
08.2002 - 02.2007
Highschool / Economics and Social Studies -
Collège Des Apôtres - Jounieh
09.1998 - 06.2002
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