Ezra Micah CABATLAO
San Mateo, Province of Rizal,RIZ
Summary
Accomplished Customer Care Manager at Progressive Medical Corporation, adept in team management and MS Office, enhanced customer loyalty by implementing quality control and process improvements. Excelled in training and mentoring, fostering professional development and optimizing workflows for scalability. Proven track record in boosting customer satisfaction and exceeding sales quotas through effective client service and professional relationships.
Overview
8
8
years of professional experience
Work History
Customer Care Manager
Progressive Medical Corporation
Pasig, Metro Manila
03.2024 - Current
- Mentored new hires, fostering growth and professional development within the team.
- Established positive relationships with clients, leading to increased customer loyalty and retention.
- Adapted quickly to changing business needs by revising processes for increased flexibility and scalability in service delivery.
- Implemented effective quality control measures to minimize errors and ensure high standards of service.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Optimized workflows through process improvements, reducing response times without sacrificing quality standards.
Professional Sales Specialist
Progressive Medical Corporation
Pasig, Metro Manila
02.2022 - 02.2024
- Exceeded corporate quotas for monthly policy sales.
- Promoted products and services using upselling and other sales strategies.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built relationships with customers and community to promote long term business growth.
- Built and cultivated long-term quality relationships with over clients by addressing needs and providing superior customer service.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Worked independently with minimal supervision.
Assistant Customer Care Supervisor
Progressive Medical Corporation
Pasig, Metro Manila
07.2016 - 01.2022
- Experienced Assistant Customer Care Supervisor with over 5 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
- Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Education
Bachelor of Science - Food Technology And Processing
Polytechnic University of The Philippines
Manila, Metro Manila, Philippines06.2014
Skills
- Customer Relations
- Training and mentoring
- Team Management
- Delegation and Supervision
- Client Service
- Professional Relationships
- Customer Experience
- Administrative Support
- Teamwork and Collaboration
- Order Processing
- Administration and Reporting
- MS Office
Timeline
Customer Care Manager
Progressive Medical Corporation
03.2024 - Current
Professional Sales Specialist
Progressive Medical Corporation
02.2022 - 02.2024
Assistant Customer Care Supervisor
Progressive Medical Corporation
07.2016 - 01.2022
Bachelor of Science - Food Technology And Processing
Polytechnic University of The Philippines