Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Ezer Ylan Estrada

Valenzuela, Metro Manila

Summary

Versatile professional with experience at Magsaysay Transport & Logistics and Amazon, excelling in engineering principles and customer service. Demonstrated success in reducing production downtime and enhancing customer satisfaction. Skilled in critical thinking and mechanical systems, achieving high levels of efficiency and positive outcomes.

Overview

1
1
year of professional experience

Work History

Assistant Engineer Cadet

Magsaysay Transport & Logistics
05.2024 - 11.2024
  • Assisted in the development of technical specifications for engineering projects, ensuring accuracy and adherence to established guidelines.
  • Contributed to successful project completion by assisting with on-site inspections, testing, and quality control measures.
  • Reduced production downtime by troubleshooting equipment failures and implementing preventive maintenance measures.
  • Assisted in development, design and execution of projects.

Customer Service Associate

Amazon
10.2023 - 04.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

Education

Bachelor of Science - Marine Engineering

Mol Magsaysay Maritime Academy
Dasmarinas, Province Of Cavite, Philippines
08-2022

High School Diploma -

Colegio De San Juan De Letran
Manila, Metro Manila, Philippines
04-2019

Skills

  • Mathematics skills
  • Mechanical systems
  • Engineering principles
  • Customer service
  • Active listening
  • Critical thinking
  • Call center experience
  • Computer proficiency
  • Escalation management

Languages

English
Upper intermediate (B2)

Timeline

Assistant Engineer Cadet

Magsaysay Transport & Logistics
05.2024 - 11.2024

Customer Service Associate

Amazon
10.2023 - 04.2024

Bachelor of Science - Marine Engineering

Mol Magsaysay Maritime Academy

High School Diploma -

Colegio De San Juan De Letran

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Ezer Ylan Estrada