Ezer Ace Monterola
Tarlac
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
Sutherland Global
Clark, Pampanga
2022.10 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor Of Science In Civil Engineering - Civil Engineering
Tarlac State University
San Vicente, Tarlac City 2014.08 - 2021.01
Skills
Complaint resolution
Technical Support
Call center experience
Critical Thinking
Reading Comprehension
Product Knowledge
Timeline
Customer Service Representative
Sutherland Global
2022.10 - Current
Bachelor Of Science In Civil Engineering - Civil Engineering
Tarlac State University
2014.08 - 2021.01