Summary
Overview
Work History
Education
Skills
Timeline
Bartender
Eyza Francia Tomas

Eyza Francia Tomas

Caloocan City

Summary

Dynamic and accomplished Bartender with a proven track record at Norwegian Cruise Line, adept in mixology and renowned for elevating customer satisfaction through exceptional service and engaging personality. Leveraged strong multitasking and creative mixology skills to significantly enhance bar operations and guest experiences. Excelled in team training, contributing to organizational growth and consistently exceeding sales targets.

Overview

17
17
years of professional experience

Work History

Bartender

Norwegian Cruise Line
08.2022 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.

Bar Server

Norwegian Cruise Line
12.2010 - 07.2022
  • Provided exceptional service to VIP guests, ensuring their needs were promptly attended to throughout their visit.
  • Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy hours.
  • Developed strong product knowledge through regular tastings and training sessions, enabling confident recommendations for customers seeking guidance on beverage selections.
  • Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Contributed to positive team dynamics by supporting coworkers during peak periods and fostering open communication among staff members.
  • Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
  • Reduced order wait times by quickly processing transactions using point-of-sale systems.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with bartenders and kitchen staff for seamless service during peak hours.
  • Contributed to team success through active communication and collaboration with colleagues across all departments.
  • Consistently met sales targets by effectively promoting daily specials and seasonal offerings to patrons.

Assistant Bar Waiter

MGM Grand Macau
10.2007 - 05.2008
  • Developed rapport with regular customers by remembering their preferences and engaging in friendly conversation during visits, fostering brand loyalty.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Inspected dishes and utensils for cleanliness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Anticipated guest needs and provided proactive service.
  • Adapted quickly to changing demands by adjusting priorities as needed during busy periods, effectively balancing workload among team members.
  • Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
  • Maintained clean and organized bar area.
  • Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
  • Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Collaborated with bartenders to prepare and serve high-quality cocktails and mixed drinks.

Education

Bachelor Of Science - Customs Administration

Lyceum International Maritime Academy
Cuta.,Batangas City

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Engaging personality
  • Customer service expertise
  • Complex Problem-solving
  • Responsible alcohol service
  • Menu memorization
  • Memory retention
  • Hospitality service expertise
  • Professional appearance
  • Team training and development
  • Beverage preparation
  • Drink preparation techniques
  • Inventory
  • Salesmanship
  • Classic cocktails
  • Performance improvement
  • Staff management
  • Changing beer kegs
  • Creative mixology
  • Ordering bar supplies
  • Order management
  • Garnishing drinks
  • Fluency in language
  • Organizational growth
  • Outstanding customer service
  • Menu design
  • Bar operations management
  • Mixology
  • Proficient in mixology
  • Craft cocktail preparation
  • Fast learner
  • Honest and dependable
  • Teamwork and professionalism
  • Good conversationalist
  • Responsible serving
  • Issue resolution

Timeline

Bartender

Norwegian Cruise Line
08.2022 - Current

Bar Server

Norwegian Cruise Line
12.2010 - 07.2022

Assistant Bar Waiter

MGM Grand Macau
10.2007 - 05.2008

Bachelor Of Science - Customs Administration

Lyceum International Maritime Academy

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Eyza Francia Tomas