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Exequille Louise Versoza
Operations Manager
Dasmariñas, Cavite
Summary
Result-oriented, hardworking, and passionate. A seafarer with supervisory experience in dining ensuring that all customer needs are met. Maintains the store’s physical cleanliness, manages personnel, making sure that all dishes are made as per standard and provide world-class service to guests.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Operations Manager
Baga Burger Sampaloc Manila Branch
06.2023 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Ordinary Seaman
Crew Benefit Inc.,
02.2020 - 11.2022
- Assisted vessel leadership in developing drills and procedures for on-board emergencies and implementing training procedures for crew members.
- Repaired external structure of vessel to maintain proper working order and minimize downtime.
- Assisted in boatman overboard recovery using [Type] equipment, remaining calm, and composed.
- Operated and maintained [Type] boat equipment and deckhand gear.
- Performed lowering, raising and cleaning of ship's anchor.
- Completed routine cleaning and sanitization of vessel and equipment.
- Maintained deck department stores and equipment on [Type] and [Type] vessels.
Branch Supervisor
Pizza Hut Jeddah Al-Corniche Branch
06.2017 - 09.2019
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Executed extensive variety of customer transactions according to institutional policy and procedures.
- Assigned job roles and oversaw performance.
- Managed maintenance of facility and grounds.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Trained team members on new hotel services and products to support promotional efforts.
Education
Associate of Science - Maritime Transportation
Philippine Maritime Institute
Roosevelt, Quezon City Manila 04.2001 -
Skills
Customer Service
Contract Management
Data Analysis
Health and Safety Compliance
Production
Software
MS Excel
MS Word
Phantom Buster
Playing Strategic Computer Games
Strategic Thinking:
- Planning: Players need to create a comprehensive plan to achieve their objectives. This involves setting short-term and long-term goals, considering available resources, and anticipating potential obstacles.
- Adaptability: Strategies often need to be adjusted on the fly as the game progresses. Players must be flexible and able to adapt to changing circumstances and opponents' moves.
Timeline
Operations Manager
Baga Burger Sampaloc Manila Branch
06.2023 - Current
Ordinary Seaman
Crew Benefit Inc.,
02.2020 - 11.2022
Branch Supervisor
Pizza Hut Jeddah Al-Corniche Branch
06.2017 - 09.2019
Associate of Science - Maritime Transportation
Philippine Maritime Institute
04.2001 -