Evita Montealto
Zone 9,Calumpang Molo, Iloilo City
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Work History
Customer Service Representative
Inspiro-Iloilo
Iloilo Supermart Building, San Jose corner Avanceña Street Molo,Iloilo City
08.2023 - 11.2023
- Answer client complaints by making an outgoing call, sending an email, and responding to a live chat.customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer inquiry with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
IQor-Iloilo
One Techno Place, Iloilo Business Park, Megaworld Blvd, Mandurriao, Iloilo City, 5000 Iloilo
03.2023 - 06.2023
- Provided primary customer support to internal and external customers.
- Promptly responded to inquiries and requests from prospective customers.
- Respond to incoming calls and provide a warm greeting to clients.
- Communicate with the customer and follow their instructions for a one-call resolution.
Lady Guard
Ilobac Security Agency Incorporated
Suite 2 & 8, JTL Building, BS Aquino Dr, Bacolod, 6100 Negros Occidental
11.2021 - 03.2023
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to emergency situations to assess and deflect issues.
- Detailed reports on all security breaches and investigations were written.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
Education
Bachelor of Science - Bachelor of Science in Criminology
08.2022 - 06.2023
Hawak Kamay Scholarship 2021
Skills
Basic Computer Literacy
Timeline
Customer Service Representative - Inspiro-Iloilo
08.2023 - 11.2023
Customer Service Representative - IQor-Iloilo
03.2023 - 06.2023
PHINMA University of Iloilo - Bachelor of Science, Bachelor of Science in Criminology
08.2022 - 06.2023
Lady Guard - Ilobac Security Agency Incorporated
11.2021 - 03.2023
Overview
2
2
years of professional experience
1
1
year of post-secondary education
3
3
Languages
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