Eveth Agleron

• Analyze the target market to understand the ideal customer profile
• Identify potential leads through market research, industry trends and competitor analysis
• Use tools like CRM systems, marketing automation platforms, and analytics tools to manage leads
• Leverage platforms like LinkedIn, Google Ads, social media platforms and email marketing software to reach potential customers
• Collect contact information and other relevant data from prospects
• Develop and maintain a database of leads, ensuring that the information is accurate and up-to-date

• Ensure the smooth functioning of executive-level operations while supporting the CEO in managing day-to-day activities
• Draft and respond to emails, memos, and communications on behalf of the CEO
• Manage the CEO’s calendar, schedule meetings, and appointments with internal teams, riders, vendors and clients
• Ensure that riders/delivery personnel strictly adhere to pandemic protocols
• Monitor key performance indicators such as delivery time, customer satisfaction, and operational costs
• Oversee the preparation and processing of payroll for all employees, including calculating wages, overtime, bonuses, commissions, and deductions
• Handle tax-related matters such as income tax, social security, medical care, unemployment insurance, and other statutory deductions
• Maintain accurate and up-to-date employee records, including salary details, benefits, deductions, and tax information
• Prepare payroll-related financial reports for management, including labor costs, overtime, and tax summaries
• Reconcile payroll accounts with general ledger accounts to ensure accuracy
• Support the executive in planning and executing strategic initiatives, such as expansion into new delivery zones or the adoption of new technologies
• Organize data and analytics to assist in decision-making

• Answer phone calls and address inquiries about appointments, services, procedures and pandemic protocols
• Schedule, reschedule, or cancel appointments for patients
• Serve as liaison between patients and doctors, conveying relevant messages
• Monitor scheduling conflicts and adjust appointment as needed
• Enter patient data accurately into scheduling software
• Sort and categorize emails into folders based on priority (e.g
• Urgent patient requests and patient procedure results)
• Regularly delete spam or irrelevant emails to ensure a clean and efficient inbox
• Archive old but important communications for future reference

MICROSOFT

• Assist customers with inquiries related to Microsoft products, services, subscriptions and accounts
• Troubleshoot simple technical issues for software and hardware
• Guide customers through problem resolution, such as account recovery or software updates
• Address customer complaints, concerns, or escalations
• Provide solutions or escalate issues to the appropriate technical team when necessary
• Assist with account setups, password resets, billing inquiries, and subscription renewals
• Resolve issues related to payments, refunds, or cancellation
• Ensure customer satisfaction through timely and effective assistance

WALMART

• Assist with inquiries about products, services, and store policies
• Provide assistance with online or in store purchases
• Handle customer complaints or concerns and provide solutions in a professional manner
• Resolve issues related to purchases, such as refunds, exchanges, or price adjustments and delivery/shipping updates
• Process product returns or exchanges in line with, ’s return policy
• Assist with payments, refunds, and gift card activations
• Handle inquiries about billing or pricing discrepancies
• Help customers with online orders and/or how to navigate Walmart’s website or app
• Build positive relationships by ensuring every interaction is friendly and helpful