EVERLY ESPINOSA

Company Overview (Philippines)

Assisting with all telephone calls, welcoming visitors and clients.
Addressing client concerns and queries.
Managing all online platform and generating sales from it
Posting product promotions and advertisements.
Preparing Delivery Routes.
Managing calendars and scheduling appointments (client meetings, employee interviews, and appointments).
Drafting and editing documents (letters, reports, memos).
Managing the database (business permit, tax, clearance, etc.).
Composing and sending company announcements (for staff and clients).
Handling accounts receivable and payable.
Responsible for all employee concerns, such as payroll and timings.
Preparing daily, weekly, and monthly reports.

Company Overview: United Arab Emirates (Dubai).

• Enhancing customer loyalty through authentic customer service, and informing customers about the features and advantages of products.
• Staying informed of all sales, ongoing promotions, and relevant sales procedures.
• Responding to customer complaints and inquiries.
• Upholding brand standards at all times.
• Accepting payments through various methods, processing sale transactions, and issuing corresponding receipts, refunds, credits, or change to customers as necessary.
• Supporting and sustaining a customer-first culture directed at very high levels of customer satisfaction.
• Maintaining awareness of loss prevention by promoting a culture of integrity in service related to shrink.
• Tasked with complete end-of-day sales reconciliation and report generation, including emailing the summary report to upper management.

Overview of the Company: Republic of Palau (Micronesia)

• used the QuickBooks accounting system.
• Participated in the general manager's business meetings. All phone calls were assisted.
• In charge of running business errands (bank deposits, etc.).
• Assisted with labor card, visa, and arrival and departure ticket requirements for employees.
• In charge of the day-to-day operations of the wholesale, retail, apartment, car rental, and machine shop in the absence of the general manager.
• Managed petty funds.
• In charge of all the company's vital records.
• Managed the accounts payable and receivable.
• In charge of all employee issues, including payroll, schedules and employee contract.
• Created daily, weekly, and monthly reports in accordance with manager directives.
• Resolved issues and grievances in the auto and machine shop, wholesale and retail store, apartment complex, and car rental.

• Utilized the QuickBooks accounting system.
• Responsible for company errands, such as deposits, withdrawals, and government tax-related tasks.
• Manage bookkeeping tasks, including the recording and maintenance of financial records. Assisted with BIR audits, and managed all essential company documents.
• Oversaw compliance with government requirements (SSS, PhilHealth, Pag-IBIG, BIR, etc.).
• Managed accounts receivable and payable.
• Addressed all employee-related matters, including payroll, employment contracts, and the enforcement of company policies.