Everline Palad

responsible for accurately entering, updating, and verifying data in computer systems, ensuring the information is correct and consistent. Handle sensitive data with confidentiality, collaborate with other departments to resolve discrepancies, and generate reports based on the data entered, all while maintaining high standards of accuracy and efficiency.

provide member benefits and claims process (status) and verifying a patient’s insurance coverage to determine what services are covered and any out-of-pocket costs, reviews the claim, checks it against the patient's benefits, and processes the payment to the provider, while the patient is billed for any remaining balance. Follow up on any claim issues, such as denials or delays, to ensure accurate and timely reimbursement

tasked with detecting, investigating, and preventing fraudulent activities within the platform. For drivers, this involve identifying behaviors like manipulating trip routes, inflating fares, or using fake accounts to boost earnings while for riders, it is to monitor such activities as using stolen credit cards, making false claims about trips, or abusing promotions. It mainly include data analysis, monitoring tools, and investigations to identify suspicious activity, collaborating with other teams to enhance security measures and ensure a safe and reliable experience for all users on the platform.

A billing specialist for Durable Medical Equipment (DME) is responsible for managing the billing process related to medical equipment provided to patients. This includes preparing and submitting claims to insurance companies, ensuring all billing codes are accurate and compliant with healthcare regulations, and verifying that the equipment is covered under the patient's insurance plan, handle the processing of payments, follow up on denied or delayed claims, and work with patients or insurance companies to resolve billing issues, to ensure that the healthcare provider receives proper reimbursement for DME while maintaining accurate records and compliance with industry standards.

is responsible for managing and resolving issues related to billing and transactions on the Google Play Store. This involves handling inquiries about purchases, refunds, and payment disputes, ensuring that transactions are processed accurately and efficiently. Also provides technical support to users experiencing problems with their accounts, app downloads, or payment methods, troubleshooting and resolving issues to enhance user satisfaction. Additionally, to ensure compliance with billing policies and procedures while coordinating with other departments to address complex technical issues and improve the overall user experience.

an IT Helpdesk Specialist for B2B (Business-to-Business) is responsible for providing technical support to corporate clients, addressing their IT-related issues and concerns. This involves troubleshooting hardware and software problems, managing network issues, and assisting with system configurations and upgrades. To ensure minimal downtime and optimal performance for business clients, handling service requests and incidents efficiently while maintaining strong communication and support standards. Usually collaborate with internal teams to resolve complex issues, provide training or guidance on IT best practices, and contribute to improving overall IT support processes and client satisfaction.

manages and resolves issues related to billing and technical problems for users of both platforms (Paypal and Ebay). This involves handling inquiries about transactions, refunds, and account issues on PayPal, as well as addressing payment disputes and account settings on eBay. Also to provide support for technical issues such as login problems, system errors, and integration issues, ensuring that users have a smooth and secure experience. To resolve problems efficiently, maintain accurate records of support interactions, and collaborate with other teams to address complex issues and enhance overall platform functionality.

responsible for designing, implementing, and maintaining an organization's network infrastructure to ensure reliable and secure connectivity. This involves configuring and managing network hardware such as routers, switches, and firewalls, monitoring network performance to detect and resolve issues, and ensuring network security by implementing and managing security protocols. Troubleshoots network problems, performs regular maintenance and updates, and collaborates with other IT professionals to support and optimize the network environment, ultimately ensuring smooth and efficient operations across the organization.

provides assistance to customers encountering technical issues with products or services. This involves diagnosing and resolving problems related to software, hardware, or other technical systems through various communication channels such as phone, email, or chat. Guides customers through troubleshooting steps, offers solutions to fix issues, and escalates complex problems to higher-level support if needed. Usually maintain detailed records of support interactions, contribute to improving support processes, and ensure a positive customer experience by delivering clear, effective, and timely assistance.