Ever C. Bancale
Lapu-Lapu City
Summary
Dedicated to becoming a valuable asset through dedicated service, seeking opportunities aligning with skills, and gaining meaningful learning experiences. Committed to contributing positively to company goals and objectives through continuous growth and development. Eager to leverage expertise in Sales & Customer Service to drive innovation and achieve success within the organization. Passionate about making a significant impact and adding value to the team through collaboration and hard work.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Executive and Customer Service Support
EISENBACH CONSULTING, INCORPORATED
06.2023 - 05.2025
- Cultivate and sustain robust business relationships with clients and partners to foster collaboration and mutual success.
- Collect and organize all necessary supporting documents.
- Perform comprehensive product evaluations to determine optimal suppliers and solutions tailored to client requirements.
- Prepare proposals, conduct follow-ups, and guide clients through the signing and closing process.
- Follow up with clients to obtain any missing documents based on the checklist.
- Provide timely and efficient support to address customer concerns.
- Consistently strive to meet or exceed the monthly sales close ratio.
- Follow up with clients regarding any outstanding balances.
- Monitor sales pipelines using in-house CRM tools to ensure consistent progress and accuracy.
- Perform cold calling, as well as handle inbound and outbound calls.
- Deliver quality after-sales service to maintain long-term customer satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Notify clients of upcoming contract renewals to ensure timely continuation of services.
Business Development Manager
EDGE CLOUD TECHNOLOGY AND SOLUTIONS CORPORATION
06.2021 - 05.2023
- Identify and pursue new business opportunities with enterprise-level clients.
- Manage the full sales cycle from prospecting to deal closure.
- Build and maintain strong relationships with key decision-makers within client organizations.
- Conduct root cause analysis to uncover strengths, address gaps, and identify growth opportunities.
- Create customized proposals aligned with clients' objectives, organizational culture, and specific needs.
- Consistently meet or exceed quarterly sales targets.
- Actively generate leads and acquire new clients through various platforms, as part of key performance indicators (KPIs).
- Follow up with clients to resolve any outstanding balances.
- Track and manage the sales pipeline using HubSpot CRM to ensure consistent progress and alignment with goals.
- Schedule and lead client meetings to present products and services.
- Conduct cold calling, as well as manage inbound and outbound communications.
- Deliver comprehensive after-sales support to ensure client satisfaction and retention.
- Handle costing and purchasing processes to support client requirements.
- Prepare proposals, perform diligent follow-ups, and secure client signatures to successfully close deals.
Assistant Restaurant Manager
JOLLIBEE FOODS CORP
03.2015 - 08.2020
- Assign and delegate responsibilities to shift leaders and team members to ensure sales and FSC (Food, Service, Cleanliness) objectives are consistently met.
- Provide clear guidance to shift leaders and staff to support the achievement of restaurant goals.
- Oversee daily operations to maintain or exceed standards in food quality, safety, and cleanliness.
- Offer continuous coaching and feedback, and regularly evaluate staff performance.
- Identify areas for improvement and implement innovative, practical solutions.
- Motivate team members to engage in suggestive selling strategies to increase sales.
- Ensure the consistent delivery of exceptional customer service by all team members.
- Handle customer complaints promptly and implement effective resolutions.
- Carry out additional job-related duties as required.
- Supervise overall branch operations during assigned shifts.
- MERIT Awardee for the year 2018 / Gold Awardee as the Repair and Maintenance Manager / Awardee as the Customer Recovery Manager
Licensed Financial Advisor
AXA Philippines
05.2019 - 05.2020
- Maintain regular communication with clients to stay informed about changes in their financial circumstances.
- Build and nurture a strong and sustainable client base.
- Analyze client-provided financial data to create tailored strategies that align with their financial goals.
- Respond to client inquiries regarding financial plans and strategies, and provide expert financial advice.
- Top 2 Advisor for the month of June 2019
- Part Timer
Customer Service and Sales Specialist
TELEPERFORMANCE PHILIPPINES, INC
08.2014 - 02.2015
- Engage potential customers by addressing inquiries about products and services, and recommend additional offerings through up-selling techniques.
- Create and manage customer accounts by accurately recording and updating account information.
- Resolve product or service issues by identifying the root cause, providing clear solutions, facilitating necessary corrections or adjustments, and ensuring follow-up for complete resolution.
- Committed to delivering 100% total customer satisfaction.
Customer Service and Sales Specialist
CONVERGYS PHILIPPINES, INC
03.2014 - 08.2014
- Engage potential customers by responding to inquiries about products and services, and offering relevant information to enhance their experience.
- Consistently promote and upsell new radio products to customers at the end of each call.
- Create new customer accounts by accurately recording information and ensure records are kept up to date.
- Address product or service concerns by identifying the issue, determining the root cause, offering effective solutions, facilitating corrections or adjustments, and conducting follow-ups to ensure full resolution.
- Dedicated to delivering 100% customer satisfaction in every interaction.
Logistics Coordinator
FAST LOGISTICS CORP
02.2012 - 06.2013
- Prepare and submit weekly and monthly reports for presentation to the Logistics Head and management team.
- Serve as the primary point of contact for customer inquiries and complaints, ensuring timely and effective responses.
- Monitor outbound orders from the warehouse and ensure safe and accurate delivery to clients.
- Coordinate closely with shipping and trucking partners and provide consistent after-sales support.
- Handle bookings, issue shipping advice, and communicate with both the Sales Department and customers to ensure seamless operations and strong client relationships.
- Generate purchase orders (POs), packing lists, commercial invoices, and other required shipping documentation.
- Supervise daily operations in the absence of the Operations Manager.
- Answer client phone calls and address inquiries promptly and professionally.
Internal Auditor
EVERSURE MAXIM, INC
07.2011 - 01.2012
- Conduct audits of various branches, including those located in Bohol, Leyte, and Cebu.
- Report audit findings and asset utilization to management, providing recommendations for improvements in operational and financial processes.
- Prepare comprehensive reports detailing audit results and observations.
- Verify inventory accuracy by cross-checking journal and ledger entries.
- Inspect cash on hand, notes receivable/payable, and canceled checks to ensure accurate record-keeping.
- Review records and interview staff to confirm proper transaction documentation and compliance with relevant laws and regulations.
Reconciliation Clerk (Project Based)
FASTCARGO LOGISTICS CORP
01.2011 - 04.2011
- Conduct verification and reconciliation of various accounts.
- Process, verify, and reconcile incoming documentation.
- Reconcile and correct discrepancies in customer ledger accounts.
- Align accounts receivable records with corresponding sales invoices.
Production Controller (Service Crew)
JOLLIBEE FOODS CORP
02.2009 - 02.2010
- Ensure the smooth operation of the production area.
- Lead the kitchen team to maintain an effective and efficient production workflow.
- Manage kitchen staff in controlling food quantities prepared and served, minimizing variances.
- Train, coach, and orient co-service crews to become effective and competitive production team members.
- Motivate the team to consistently follow gold standard procedures.
- Maintain high standards of food quality and deliver excellent customer service at all times.
Education
Bachelor of Science in Business Administration - Management Accounting
Cebu Institute of Technology - University
10.2010
Skills
- Product knowledge & product enablement
- Customer service
- Sales expertise
- Sales presentations
- Sales planning
- Relationship building
- Decision-making
- Sales strategy
- Email & LiveChat expert
- Clients event hosting
- Inbound/Outbound expert
Accomplishments
1. Top 2 Financial Advisor
2. Sales Champion Awardee
3. Pipeline Champion Awardee
Certification
- Licensed Financial Advisor, Department of Finance
- Licensed Real Estate Agent, Professional Regulation Commission (PRC)
Timeline
Sales Executive and Customer Service Support
EISENBACH CONSULTING, INCORPORATED
06.2023 - 05.2025
Business Development Manager
EDGE CLOUD TECHNOLOGY AND SOLUTIONS CORPORATION
06.2021 - 05.2023
Licensed Financial Advisor
AXA Philippines
05.2019 - 05.2020
Assistant Restaurant Manager
JOLLIBEE FOODS CORP
03.2015 - 08.2020
Customer Service and Sales Specialist
TELEPERFORMANCE PHILIPPINES, INC
08.2014 - 02.2015
Customer Service and Sales Specialist
CONVERGYS PHILIPPINES, INC
03.2014 - 08.2014
Logistics Coordinator
FAST LOGISTICS CORP
02.2012 - 06.2013
Internal Auditor
EVERSURE MAXIM, INC
07.2011 - 01.2012
Reconciliation Clerk (Project Based)
FASTCARGO LOGISTICS CORP
01.2011 - 04.2011
Production Controller (Service Crew)
JOLLIBEE FOODS CORP
02.2009 - 02.2010
Bachelor of Science in Business Administration - Management Accounting
Cebu Institute of Technology - University
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