Evelyne Yacapin
Lapornina
Cagayan De Oro City
Summary
An experienced Customer Service Supervisor/ Operations Manager. My personality and work ethics have allowed me to thrive in customer service jobs in the past, and I know that these experiences can make me an asset to your company. With over 11 years in the customer service industry I have faced a plethora of situations that have helped me sharpen my skills in problem solving, time management, attentiveness and patience which are all imperative to be a successful candidate for the role you offer. I am a quick learner and able to adapt to any situation. I also work extremely well under pressure. I have extensive work experience in both customer service & sales. Have the passion, the dedication & the background to be successful at this role and I hope I would be given the chance to bring my first-rate customer service to your company and support your business goals.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
4
4
Certifications
Work History
Supervisor /Supervisor /Operations Manager, Customer Experience
Teleperformance Philippines
Cagayan de Oro City
2017.05 - Current
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
Customer Service Representative
Arriba Telecontact
Cagayan de Oro City
2015.03 - 2016.05
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Personal Cook/Domestic Cleaner
United International Group
Dubai
2013.02 - 2014.03
- Assisted chef with planning easy but elegant appetizers to spark customer interest.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
Education
Vocational - Hotel And Restaurant Management
Mindanao Master Technical Training Center
Cagayan De Oro City Philippines 2016.03 - 2017.05
Skills
Leadership
undefinedAccomplishments
Hit and exceed department KPI's by 20-25% for 8 months in a row
Improved product sales by 12% which lead to a 20% increase in an annual revenue
Affiliations
Teleperformance Fun Committee - labor of love task for the company for planning and execution of site events and celebrations
Volunteer for tree planting
Volunteer for home for the elderly
Certification
Certificate of Excellence
Timeline
Supervisor /Supervisor /Operations Manager, Customer Experience
Teleperformance Philippines
2017.05 - Current
Certificate of Excellence
2017-04
Certificate of Participation for Fine Dine Skills Competition
2017-04
Food Handler Certificate
2017-04
Vocational - Hotel And Restaurant Management
Mindanao Master Technical Training Center
2016.03 - 2017.05
Customer Service Representative
Arriba Telecontact
2015.03 - 2016.05
Personal Cook/Domestic Cleaner
United International Group
2013.02 - 2014.03
Pre-Departure Orientation Seminar
2013-02
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