EVELYN UGTUHAN
Bago City
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative Agent
TTEC
07.2023 - 09.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
Customer Service Representative
CONCENTRIX
03.2023 - 05.2023
- Helping the guests to modify, and cancelling their hotel reservation by contacting property, via call chats and email.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
CONCENTRIX
12.2022 - 04.2023
- Resolving customer issues and concerns by troubleshooting their cable, landline and internet service.
- Contributed to sales growth by upselling products and services based on individual customer requirements
Customer Service Representative
PANASIATIC
06.2020 - 07.2021
- Resolving problems of the customer by troubleshooting and by adding services on their phone.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Senior High School - Contact Center Services
Luisa Medel National High School
Ramylu Drive Tangub Bacolod City 610106.2021
Skills
- Strong verbal and written communication skills
- Patient
- Empathetic
- Collaborative
- Organized
- Call center experience
- Live chat support
- Complaint Handling
- Typing Speed
- Critical Thinking
- Problem-solving abilities
- Data Entry
Accomplishments
- Awarded as OT warriors
- Best in Attendance
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Phone#
09561200751
References
- John Martin Escaran, Supervisor- Managing Team -09517693696
- Janny Libiano, Assitant Supervisor- Globe Maintenance-09319144404
Hobbies and Interests
Active listening
Communication
Computer skills
Customer service
Management skills
Problem-solving
Time management
Personal Information
- Title: CUSTOMER SERVICE REPRESENTATIVE
- Date of Birth: 10/06/2002
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
Timeline
Customer Service Representative Agent
TTEC
07.2023 - 09.2024
Customer Service Representative
CONCENTRIX
03.2023 - 05.2023
Customer Service Representative
CONCENTRIX
12.2022 - 04.2023
Customer Service Representative
PANASIATIC
06.2020 - 07.2021
Senior High School - Contact Center Services
Luisa Medel National High School
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