Evelyn Tortoza

Civil Associate general

Furnishing,completing,checking, cleanliness and packing.

• Supported team with knowledgeable administrative assistance.
• Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
• Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
• Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
• Displayed flexibility to adapt to quarterly policy changes and database re-organization.
• Enhanced team efficiency by organizing and streamlining documentation processes.
• Collaborated with product development teams to provide valuable user feedback for future enhancements and upgrades.
• Gathered, organized, and input data into Software.
• Researched Type system for customer inquiries, product descriptions, and specifications.

Managed logistical delivery of packages

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Passionate about learning and committed to continual improvement.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Strengthened communication skills through regular interactions with others.