EVELYN TOMADA
Cebu City, Province Of Cebu
Summary
Analytical thinker with a strong foundation and possess a keen willingness to learn and grow in a dynamic environment. Proven ability to foster collaboration and deliver impactful results. Detail-oriented, organized, and meticulous approach ensures accuracy and efficiency in work. Enthusiastic team player ready to contribute to company success and work towards achieving collective goals.
Overview
8
8
years of professional experience
Work History
Package App Development Analyst
Accenture
Cebu City, Province Of Cebu, Philippines (Remote)
09.2021 - Current
- Enhanced project efficiency by streamlining processes and improving communication between team members.
- Created detailed documentation for each project stage, supporting knowledge transfer and promoting organizational learning.
- Coordinated deployments of new software, feature updates and fixes.
- Corrected, modified and upgraded software to improve performance.
- Tested and deployed scalable and highly available software products.
- Tested functional compliance of company products.
- Conducted data modeling, performance and integration testing.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Translated customer requirements into written use cases.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
Data Entry/I.T Support
Gaisano Brothers Merchandising, Inc.
Cebu City
09.2019 - 08.2021
- Provided timely support to end-users, resolving issues related to data access or manipulation, maintaining high levels of customer satisfaction.
- Coordinated with IT personnel on system updates and enhancements, ensuring consistent alignment between technology infrastructure and data requirements.
- Supported project teams in their efforts by providing accurate, comprehensive datasets as required.
- Enhanced database performance by conducting regular maintenance and monitoring tasks, ensuring smooth operations.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
- Generated reports to track performance and analyze trends.
Customer Service Representative
Oualfon
Cebu City, Province Of Cebu, Philippines
08.2018 - 09.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Technical Support (OJT)
Agila Financial Team, Insular Life
Cebu City, Province Of Cebu, Philippines
03.2017 - 05.2017
- Collaborated with cross-functional teams to address complex customer issues, ensuring a seamless support experience.
- Contributed to a streamlined workflow by maintaining clear and accurate documentation of technical support cases.
Education
Bachelor of Science - Computer Engineering
University of Cebu
Cebu City, Cebu03-2018
High School Diploma -
San Juan National High School
San Jose, San Juan, Southern Leyte03-2013
Primary Education -
San Juan SPED Center
Sto. Nino, San Juan, Southern Leyte03-2009
Skills
- Proficient in Microsoft Office suite
- Software Development Life Cycle (SDLC) Management
- Proficient in Basic Oracle SQL
- Knowledgeable in Basic Oracle Peoplesoft and Application Engine
- Experience with IBM Tivoli Monitoring (TWS) scripting
- Application development
- Knowledgeable in Enterprise Resource Planning (ERP) Systems
- Problem-solving
- Customer-oriented
- User acceptance testing
- Testing and debugging
- Documentation management
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Adaptability and flexibility
Training
- Network Subnetting Seminar
- Technical Update Seminar
- GEN AI
Timeline
Package App Development Analyst
Accenture
09.2021 - Current
Data Entry/I.T Support
Gaisano Brothers Merchandising, Inc.
09.2019 - 08.2021
Customer Service Representative
Oualfon
08.2018 - 09.2018
Technical Support (OJT)
Agila Financial Team, Insular Life
03.2017 - 05.2017
Bachelor of Science - Computer Engineering
University of Cebu
High School Diploma -
San Juan National High School
Primary Education -
San Juan SPED Center