Evelyn Te
RPR Manila, Padre Faura St., Ermita
Summary
Customs Operations Officer with extensive experience at the Bureau of Customs, specializing in operational efficiency and team leadership. Demonstrated success in optimizing audit processes and enhancing compliance through strategic planning. Expertise in resource management and driving employee performance, resulting in significant improvements in audit outcomes.
Overview
28
28
years of professional experience
Work History
Customs Operations Officer V
Bureau of Customs - Post Clearance Audit Group
03.2025 - Current
- Approved audit work plans, scopes, and approaches for prioritized audit candidates.
- Supervised audit examinations, inspections, and verifications in accordance with applicable laws and policies.
- Reviewed draft letters and notices to Importers and inter-office requests for data before CAO Director approval.
Customs Operations Officer IV
Bureau of Customs - Post Clearance Audit Group
12.2019 - 03.2025
- Served duly signed Audit Notification Letters to selected importers via personal service or registered mail.
- Assisted in preparing audit work plans, scopes, and approaches for approved priority audit candidates.
- Conducted audits, inspections, and investigations of records per applicable laws and guidelines.
- Submitted weekly reports detailing the status of served Audit Notification Letters.
- Prepared notices for importers non-compliant with documentary submission requirements.
- Drafted inter-office and inter-agency correspondence to acquire essential data for compliance audits.
Assistant Customs Operations Officer
Bureau of Customs - Port of NAIA
10.2018 - 12.2019
- Checked completeness of requisite documents, including General Declaration and manifests, for BOC submission.
- Supervised disembarkation of passengers, cargo, mail, and baggage from foreign aircraft.
- Conducted thorough searches of foreign aircraft for contraband items before clearance.
- Validated submitted documents to grant aircraft clearance prior to departure.
Assistant Customs Operations Officer
Bureau of Customs - Office of the Commissioner
05.2011 - 09.2018
- Actively participated in Bureau of Customs Strategic Transformation Plan Committee initiatives.
- Served on two drafting teams within CMTA-IRR Project Management Office to optimize procedures.
- Worked with Quality Management System Coordinating Team to uphold quality standards across departments.
- Facilitated workshops aimed at revising the Bureau's strategic plan for improved effectiveness.
- Played key role in organizing events as part of Reception and Protocol Committee for anniversary celebration.
- Led workshops on performance management system implementation, enhancing organizational alignment.
- Assumed secretarial responsibilities for Value-Added Service Providers Accreditation Committee, maintaining records efficiently.
- Oversaw strategic plan reviews and harmonization efforts with Performance Governance System frameworks.
Management & Audit Analyst
Bureau of Customs-Interim Internal Control Office
07.2010 - 05.2011
- Conducted ISO Documentation Training per CSO No. 11-2011 across multiple offices and ports.
- Revised Customs Port Operations Manual as a key member of BOC Project Team.
- Contributed to development of Manual on Cargo Clearance Process for E2M Customs System.
- Served as Secretariat Member for Customs Reform and Modernization Task Force under CPO No. D-38-2010.
- Participated in Reorganization of Bureau of Customs TRTA 2 Project Team as Secretariat member per CSO No. 49-2010.
- Facilitated Performance Management System Cascading Workshops in 2010 at Port of Cagayan De Oro.
- Collaborated in High-Level Management Strategic Action Plan Review Workshop as Secretariat member per CPO No. A-15-2010.
- Monitored compliance review and audit of programs outlined in 2011-2016 Strategic Plan.
Management & Audit Analyst (Contract of Service)
Bureau of Customs-Interim Internal Control Office
07.2008 - 06.2010
- Contributed to Reception and Protocol Working Team for BOC 107th Founding Anniversary.
- Participated as Secretariat in Focus Group Discussion on BOC Risk Management Plan.
- Engaged as Technical Working Group Member at OPES Cascading Workshop and Review.
- Served on BOC Project Team for BIMP EAGA (CIQS Primer 2nd Edition).
- Conducted process reviews on selected offices, preparing risk assessments and control profiles.
- Recommended simplifications to streamline processes based on identified risks.
- Monitored quarterly implementation of Office Performance Evaluation System across assigned ports.
- Reviewed compliance of programs/projects outlined in 2008-2012 Strategic Plan.
General Manager - Internal Affairs
Alcon Online Inc.
10.2007 - 06.2008
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Operations Manager
Dasma Ref & Aircon Services
05.1997 - 06.2007
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Importer's / Broker's Representative
Camey Forwarders
10.1997 - 04.1999
- Facilitated communication with shipping lines regarding importation details and shipping charges.
- Verified completeness of import documentation submitted by clients to prepare import entries.
- Managed customs clearance processes for client importations, ensuring compliance with regulations.
- Coordinated processing of entry declarations with delivery checkers for timely dispatch to trucking services.
Education
Bachelor of Science - Commerce
Lacson College
Pasay, Metro Manila, Philippines10-2009
Skills
- Operational efficiency
- Employee performance
- Resource management
- Organizational efficiency
- Team leadership
Timeline
Customs Operations Officer V
Bureau of Customs - Post Clearance Audit Group
03.2025 - Current
Customs Operations Officer IV
Bureau of Customs - Post Clearance Audit Group
12.2019 - 03.2025
Assistant Customs Operations Officer
Bureau of Customs - Port of NAIA
10.2018 - 12.2019
Assistant Customs Operations Officer
Bureau of Customs - Office of the Commissioner
05.2011 - 09.2018
Management & Audit Analyst
Bureau of Customs-Interim Internal Control Office
07.2010 - 05.2011
Management & Audit Analyst (Contract of Service)
Bureau of Customs-Interim Internal Control Office
07.2008 - 06.2010
General Manager - Internal Affairs
Alcon Online Inc.
10.2007 - 06.2008
Importer's / Broker's Representative
Camey Forwarders
10.1997 - 04.1999
Operations Manager
Dasma Ref & Aircon Services
05.1997 - 06.2007
Bachelor of Science - Commerce
Lacson College
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