Evelyn Palmero
Customer Service Representative
Pasig City,NCR
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
I enhanced first-call resolution rates through active listening and effective communication, ensuring compliance with HIPAA regulations while delivering exceptional support to members.
Experienced property consultant with strong focus on client satisfaction and market analysis. Skilled in negotiation, property valuation, and contract management. Known for effective team collaboration and adaptability to changing requirements. Reliable and results-driven with keen eye for opportunities to maximize client investments.
Overview
23
23
years of professional experience
Work History
Healthcare Customer Service Representative
Solutran- Results Manila
10.2018 - Current
- Ensured compliance with HIPAA regulations when handling sensitive member's information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers' needs and providing accurate information based on their inquiries.
- Taking orders of member's need and suggesting products once chosen products are not available.
- Processing scheduled payments for their utility bills.
Provider Services Representative
Aetna- Concentrix
03.2017 - 07.2018
- Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
- Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
- Approved providers of each members scope of their benefit coverage.
- Acted as a liaison between providers and company leadership, effectively communicating concerns and feedback to facilitate continuous improvement initiatives.
Customer Service Representative
Virgin Media- Accenture
12.2012 - 02.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Explained bill for customer's satisfaction.
- Troubleshoot minor issue of cable services.
- Upgraded services for customers best needs.
Property Specialist
Avida Land Corporation An Ayala Land
09.2011 - 10.2012
- Assisted clients with property acquisitions, guiding them through the entire process from initial search to closing transactions.
- Delivered informative presentations to clients, presenting market trends and investment opportunities.
- Evaluated success of marketing efforts periodically and adjusted strategies accordingly to optimize results while adhering to budget constraints.
- Handled all process from reservation stage up to turned over unit of the buyers.
Property Consultant
Gran Seville-Stateland Inc.
02.2010 - 09.2011
- Expanded client base by participating in networking events, seminars, trade shows, and other industry-related activities that provided exposure to potential customers.
- Delivered informative presentations to clients, presenting market trends and investment opportunities.
- Assisted clients with property acquisitions, guiding them through the entire process from initial search to closing transactions.
Property Consultant
Hampton Gardens Condominium- Clairmont Realty
02.2007 - 12.2010
- Assisted clients with property acquisitions, guiding them through the entire process from initial search to closing transactions.
- Delivered informative presentations to clients, presenting market trends and investment opportunities.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Collaborated with legal teams to ensure compliance with relevant regulations during contract negotiations and transaction closures.
- Enhanced client satisfaction by providing personalized service and addressing individual needs.
- Mentored junior team members, sharing industry knowledge and best practices for their professional development and overall team success.
- Increased property sales by developing and implementing effective marketing strategies.
Officer in Charge
Globotel Mobile Links
06.2006 - 02.2007
- Oversaw daily operations, ensuring smooth execution of tasks and timely completion of projects.
- Fostered a positive work environment by cultivating strong relationships among team members and promoting open communication channels.
- Conducted thorough risk assessments for various operational scenarios, ensuring safety and mission success.
- Improved overall unit efficiency by implementing streamlined processes and procedures.
- Maintained strict compliance with regulations, ensuring adherence to established policies and procedures.
- Created balance sheets, profit records and monitor bank deposit sales.
- Trained new endorsed sales personnel assigned under my supervisions.
Sales Specialist
LG Electronics Inc- People Movers Inc.
10.2001 - 06.2006
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Education
Bachelor of Science - Business Accountancy
Jose Rizal University
Shaw Blvd. Mandaluyong City01-1998
Skills
- Customer service
- Product and service knowledge
- Client service
- Real estate transactions
- Skilled multi-tasker
- Teamwork and collaboration
Timeline
Healthcare Customer Service Representative
Solutran- Results Manila
10.2018 - Current
Provider Services Representative
Aetna- Concentrix
03.2017 - 07.2018
Customer Service Representative
Virgin Media- Accenture
12.2012 - 02.2017
Property Specialist
Avida Land Corporation An Ayala Land
09.2011 - 10.2012
Property Consultant
Gran Seville-Stateland Inc.
02.2010 - 09.2011
Property Consultant
Hampton Gardens Condominium- Clairmont Realty
02.2007 - 12.2010
Officer in Charge
Globotel Mobile Links
06.2006 - 02.2007
Sales Specialist
LG Electronics Inc- People Movers Inc.
10.2001 - 06.2006
Bachelor of Science - Business Accountancy
Jose Rizal University
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