Evelyn Galliagos Plaza
Summary
Reliable and hardworking professional with experience in the hotel industry, retail and cashier operations. Skilled in handling receptionist duties, assisting clients with inquiries, preparing reports, providing exceptional customer service, and managing eficientiy. Committed to delivering excellent service with a positive attitude, strong work ethics, and respectful conduct.
Overview
18
18
years of professional experience
Work History
Sales Associate / Cashier
Mayar Complex Coat shop
, Kuwait
11.2023 - 12.2025
- Implemented effective upselling and cross selling strategies, boosting sales and enhancing customer engagement.
- Delivered exceptional service, ensuring a positive shopping experience and addressing customer inquiries promptly.
- Checks every element of the store stock, enters labeling and barcodes, sales and marketing, and cashiering to ensure that sales and stock are correctly preserved and checked.
Office Secretary / Receptionist
Aeshah Jazer Mohammed Khater Office
, Kuwait
06.2022 - 05.2023
- Answering calls, taking messages and handling correspondence.
- Organized and maintained files of past meeting minutes and reports for easy access.
- Answered calls, took messages, and handled correspondence to ensure effective communication.
Assistant Server
Four Seasons Hotel at Burj Alshaya
, Kuwait
12.2018 - 06.2022
- Prepared and refilled beverages to enhance guest experience, assisted servers with payment processing for smooth transactions, removed trash and sanitized menus to maintain cleanliness and safety standards.
- Supported dining operations by delivering food and beverages to guests.
- Assisted in maintaining cleanliness and organization of dining areas.
- Collaborated with kitchen staff to ensure timely service of meals.
Housekeeping Supervisor
Heroes Hotel Manila
, Philippines
08.2017 - 05.2018
- Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotels.
- Purchased housekeeping supplies and equipment, conducted periodic inventories, and trained new employees to maintain operational efficiency.
- Assigned duties, inspected work quality, and addressed complaints regarding housekeeping service and equipment, implementing corrective actions as needed.
- Conducted inventories of stock to maintain adequate supply levels.
HK Coordinator & Linen Attendant
Lancaster Hotel Manila
, Philippines
05.2008 - 07.2017
- Directed the daily operation of the housekeeping department to achieve an efficient workflow.
- Delivered exceptional service through effective communication and timely follow-up with guests and staff.
- Keep accurate records in the Logbook of guest and employee requests.
- Updated room information in the computer system.
- Conduct monthly and yearly inventories to identify items for replacement.
- Organized and maintained linen room for optimal efficiency and accessibility.
Education
Secondary School -
Burgos National High School
Associate - Computer Science and Technology
Institute of Arts and Science
Skills
- Customer Service
- Inventory Management
- Basic Computer Literate
- Leadership
- Team work/Team collaboration
- Capable to do Multi-Tasking
- Open to flexible working hours
Awards
Loyalty Award, 5 Years of Service, Lancaster Hotel Manila, 12/20/12
Languages
English
Advanced
C1
Arabic
Upper Intermediate
B2
Timeline
Sales Associate / Cashier
Mayar Complex Coat shop
11.2023 - 12.2025
Office Secretary / Receptionist
Aeshah Jazer Mohammed Khater Office
06.2022 - 05.2023
Assistant Server
Four Seasons Hotel at Burj Alshaya
12.2018 - 06.2022
Housekeeping Supervisor
Heroes Hotel Manila
08.2017 - 05.2018
HK Coordinator & Linen Attendant
Lancaster Hotel Manila
05.2008 - 07.2017
Secondary School -
Burgos National High School
Associate - Computer Science and Technology
Institute of Arts and Science